Head of Business Analysis

Location

Location:
Bristol or Edinburgh (Hybrid)
In this position, you’ll be based in either the Bristol or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

Computershare has an exciting opportunity for a Head of Business Analysis to join our global Plans’ Product team. This is a truly global role, offering the opportunity to collaborate with colleagues and stakeholders across our offices worldwide. The Product Team consists of product management specialists and product Business Analysts, collaborating on a wide range of initiatives and existing products. For software‑related changes, Business Analysts are fully integrated into scrum teams, ensuring agile delivery and alignment with technology objectives.

For process improvements, the team works directly with relevant stakeholders, primarily within our Operational teams, to drive efficiency and effectiveness. The Head of Business Analysis leads a global team, structured into three sub teams managed by lead Business Analysts. As a member of the product leadership team, the Head of Business Analysis represents the Business Analysts in steering committees, resource allocation forums, and other strategic decision‑making bodies.

The Head of Business Analysis will bring substantial experience in technology‑related business analysis and process engineering. The role requires confidence in engaging with technology‑driven projects, the ability to understand and challenge technical concepts, and the capability to hold informed, peer‑level discussions with both technology and operational professionals. This is a hands‑on leadership role with a strong commitment to delivering high‑quality business analysis activities that aligns with the strategic objectives of the product function and the wider organisation.

• Lead, develop and steer the Business Analysis team.
• Provide hands‑on leadership and guidance, remaining close to day‑to‑day operations, ensuring business readiness for new products or features.
• Drive adoption of best practices and continuous improvement in analysis approaches.
• Manage and develop lead Business Analysts and their sub teams.
• Build and maintain strong cross‑functional relationships (Product, Technology, Operations, etc.).

• Demonstrable alignment of BA deliverables with product and organisational strategy.
• Visionary and hands‑on leadership of a global team of Business Analysts, including lead BAs and their sub teams.
• Brings substantial experience in technology‑related business analysis and process engineering, ideally within fintech or global organisations.
• Exhibits outstanding communication skills, both verbal and written, with the ability to present to and influence senior management and diverse stakeholder groups.
• Proven influencing, persuading, and stakeholder management skills, adept at building consensus across functions.
• Experience working in agile environments, with active participation in scrum teams and a strong understanding of agile principles and ceremonies.
• Proficiency with modern business analysis and collaboration tools (e.g., JIRA, Confluence, Miro, Visio, or similar platforms) is a preferred skill set.