Client Success; remote

OUR HIRING PROCESS

• We will review your application against our job requirements, giving your candidacy a fair and detailed assessment.
• We may invite you to submit a video interview followed by a short test or project to evaluate fit.
• Subsequently, you will interview with our hiring manager and/or the interview team, either live or via Zoom.
• If you remain excited to join INFUSE and we favour you, we will discuss your offer in a live conversation.

• Build and maintain strong, long‑lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

• Mid‑Senior level

• Full‑time

• Other

• Construction, Software Development, and IT Services and IT Consulting

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