Head of Counter Fraud Service; Wales

Job overview

• An exciting opportunity to be the national lead for Counter Fraud Services (Wales) and is accountable for the provision of a high quality, efficient and effective counter fraud service in NHS Wales.
• Provides professional support, direction and strong leadership to the network of Local Counter Fraud Specialists within NHS bodies in Wales as well as operational line management of the NHS Counter Fraud Services Wales team.
• Provides specialist guidance to NHS Wales Directors of Finance and to Welsh Government officials, working closely with the NHS Counter Fraud Authority, National Crime Agency and Regional and National police forces, HMRC and DWP.
• The role will report directly to the Welsh Government and is professionally accountable to the NHSCFA and will report to the host (NHS Wales Shared Services Partnership) on budgetary and employment issues.

• Lead on embedding a robust, proactive and responsive anti-fraud culture across NHS Wales.
• Responsible for ensuring that robust arrangements are in place to investigate all potential economic crime cases in NHS Wales including appropriate criminal sanctions and financial recoveries for NHS Wales.
• Make effective use of technology, to inform data driven decision making and make use of trend analysis and dashboard reporting tools to inform risk assessments and help to prioritise proactive fraud detection work undertaken by LCFSs, and wherever possible in investigations.
• Develop a three-year work plan, aligned to Integrated Medium Term Planning cycle that sets out the key objectives and milestones for the Counter Fraud Services Wales team. Building incrementally year on year with measures of continuous improvement incorporating the Duty of Quality domains.
• Represent Counter Fraud Services Wales at an All-Wales Public Sector level and engage in collaborative activities including the Wales Fraud Forum and engage in collaborative activities including four nations meetings.
• Advise the Welsh Government on delivery against the Counter Fraud Authority annual work plan and changes required to the service level agreement.

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.