Client Manager

Director at leading, full-service accountancy firm Hayward Wright | More than just numbers

At Hayward Wright, we believe in building trusted relationships that extend beyond numbers. Guided by our core values of trust
, empathy
, communication
, improvement
, and accountability
, we work collaboratively to support both clients and colleagues. Our dynamic and innovative environment ensures that every team member feels empowered to achieve their best while making a meaningful impact for our clients and their businesses.

By offering the very best advice and support to owner‑managed businesses, we aim to become the Midlands' ‘go‑to’ professional services firm.

As a Client Manager, you will play a vital role in delivering proactive and client‑focused accountancy services. You’ll manage a portfolio of clients, lead and develop a high‑performing team, and uphold our company values in every aspect of your work. This role is about more than just numbers—it’s about creating lasting relationships based on trust and understanding.

• Manage the performance, development, and engagement of your team through one‑to‑one sessions, mentoring, and training.
• Delegate tasks effectively, identify learning needs, and provide coaching to empower your team.
• Create a positive and collaborative team culture that embodies our core values.

• Build strong, trusting relationships with clients through regular communication and meetings.
• Provide empathetic advice and prompt support for client queries.
• Represent clients with HMRC, including managing investigations with care and diligence.

• Deliver tailored advice that reflects clients’ unique needs and goals.
• Proactively identify opportunities for additional services and present them as added value to clients.
• Regularly review fees to ensure they align with the services provided.

• Drive efficiencies by suggesting and implementing improvements in procedures.
• Support other Client Managers and contribute to shared team success.

• Stay informed on tax laws, sector specialisms, software, and legislative updates to enhance service delivery.
• Review work to ensure accuracy, compliance, and adherence to best practices.

• Attend networking events, industry conferences, and client meetings to promote the firm and identify new opportunities.
• With support from our Business Development Manager, develop your own business development plan, adhere to it, and evolve it as needed.
• Contribute to written and video content for our clients, prospects, and social media channels to enhance visibility and engagement.
• Consistently meet and exceed targets, achieving KPIs and contributing to firm growth.

• Plan and monitor team workflows, ensuring deadlines are consistently met.
• Adhere to and uphold practice procedures to deliver a high‑quality client experience.

• Flexible and Hybrid Working: A balance of office and remote work tailored to your needs in addition to a flexi‑time policy.
• Generous Leave: Enjoy a minimum of 25 days plus bank holidays, with additional loyalty days for long‑term service.
• Profit‑Related Bonus Scheme: Share in the success of the business through firm‑wide bonuses.
• Employee Benefits Portal: Access exclusive perks, including deals, discounts and 24/7 GP consultation.
• Free financial coaching and mortgage advice: Get expert guidance to help you plan your financial future and navigate the mortgage process with confidence.
• Wellbeing Support: Benefit from our employee assistance program and mental health resources.
• Social Events: Join regular social activities, including events for you and your family.
• Innovative Tools: Work with cutting‑edge software like Xero, Sage, Quick Books, and Apron.
• Career Development: Participate in structured programs to enhance both technical and personal skills.

• Trust: We earn the trust of our clients and colleagues, delivering on commitments with honesty and reliability.
• Empathy: We are approachable, empathetic, and inclusive, treating everyone with respect and kindness.
• Communication: We communicate positively and clearly, keeping relevant parties informed in a timely manner.
• Improvement: We seek ways to learn, grow, and become the best we can be, analysing mistakes and embracing feedback.
• Accountability: We take full responsibility for our actions, proactively managing and owning tasks with team support.

• Proven experience in a client‑facing accountancy role.
• Strong leadership and delegation skills to support team growth.
• Excellent networking and business development abilities.
• Comprehensive knowledge of tax laws, accountancy practices, and relevant software.
• Commitment to continuous learning and professional development.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Accounting