Strategic CSM Saas and E-Commerce + RSU​/Y

Position: STRATEGIC CSM I Saas and e-commerce I £65-75K + £15K RSU / Y I I

THE COMPANY : LEADING PLATFORM SPECIALIZING IN E-COMMERCE

This company supports the international expansion of its clients by breaking down all barriers in e-commerce.

Why did I select this company?

• Offices in the heart of Paris
• International scope : operates in over 200 countries
• 100% growth trend
• Went public in 2021!
• Prestigious clients in luxury, fashion, and cosmetics sectors
• Clear and ambitious roadmap for France
• Start-up spirit within a solid company : 750 employees worldwide

MISSION : DEVELOP A PORTFOLIO OF EXISTING CLIENTS BY SUPPORTING THEIR INTERNATIONAL E-COMMERCE EXPANSION

Reporting directly to the VP of Customer Success Europe, your missions will include :

• Develop a trust-based and close relationship with Strategic accounts
• Prepare periodic performance reports and business reviews
• Generate upsell and cross-sell opportunities
• Build lasting and consultative relationships with clients
• Develop a deep understanding of clients' needs and business

YOUR PROFILE : STRATEGIC CSM Must have :

• 5+ years of experience as an Account Manager, B2B CSM, or Business Analyst, ideally in payment, e-commerce, SaaS, transportation, or consulting
• Strong analytical skills
• Experience in developing existing client portfolios
• Recognized for excellent interpersonal skills and the ability to build win / win relationships with clients
• Proven track record of performance
• Bilingual in English

Nice to have

• Another speaking language in an advantage

CONDITIONS

Compensation based on profile and experience :

• Fixed salary between £60K to £65K
• Bonuses : £5K to €10K
• RSU : £45,000 (15K received annually on 3 years)
• Remote work : 2 days per week

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