Key Account Manager; Export Generation

Key Account Manager (Export Generation)

Final date to receive applications: 18 January 2026

Department: Customer Operations

Employment Type: Permanent - Full Time

Location: Chippenham, Wiltshire

Reporting To: Nicola Brown

Compensation: £35,000 - £45,000 / year

As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.

Responsibilities:

• Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long‑term partnerships through proactive engagement and structured reviews.
• Team leadership & coaching: Provide direct line management for a squad of Account Managers, role‑modeling best practices and coaching the team to achieve KPIs and service standards.
• Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data‑led insights to manage performance and ensure payments are made within contractual time frames.
• Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
• Commercial growth & strategy: Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue‑driving opportunities.
• Operational oversight: Collaborate with the Origination team and third‑party specialists to ensure contractual adherence, accurate billing, and seamless end‑to‑end service delivery.
• Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team‑wide working practices.

You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high‑level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy’s mission.

Essentials:

• Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long‑lasting relationships
• Proven ability to role‑model best practices, mentor colleagues, and drive team performance.
• Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
• A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
• A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
• A self‑starter who excels at managing a complex portfolio while remaining a dedicated team player.
• Confident traveling to meet key clients in person to strengthen partnerships.

Desirables:

• Experience in renewables, microgeneration, or operational roles within the energy sector.
• Experience leading teams or processes through periods of growth or industry transition.

Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office once a week, once a month or once a quarter, based on location.

We offer both formal and informal flexible working options. Full‑time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.

Great allowances for hybrid working:

• 🏡 £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with…