Product and Commercial Director

dnata Travel Group B2B is the UKs biggest B2B-only tour operator with 5 brands (Gold Medal, Cruise Plus, Pure Luxury, Incredible Journeys, GM Wholesale) We have an exciting opportunity for a Product & Commercial Director to lead our Product & Commercial function and play a pivotal role in shaping the strategic and commercial success of Gold Medal Travel Group. In this senior leadership role, youll be responsible for developing and delivering growth plans, driving profitability through effective product and pricing strategies, and ensuring we have market-leading propositions across all brands.

This role is dynamic, complex and requires someone with the ability to prioritise opportunities and execute  ground and aviation purchasing is centralised at dnata, so youll be fostering collaboration across the wider dnata Travel Group, adopting a collegiate mindset to achieve goals. This is a highly visible internally to our teams, within the travel industry and as key ambassador for our business.

Excellent relationship management and high degree of professionalism is essential. UK and overseas travel will be required. Key Tasks Strategic Leadership & Growth Support the Managing Director B2B in the design, delivery and execution of growth planning, forecasting and targets. Maintain focus on trading results, directing pricing strategies to maximise margin and market share while leveraging brand strength. Provide accurate commercial insight and management information to support our SLT decision making.

Be an active participant in our SLT, supporting or challenging peers as appropriate. Team Leadership & Development Build a culture of innovation, accountability, and continuous improvement. Ensure clear communication of goals, strategies, and progress across all teams. Ensure our home-based colleagues contribute as effectively as those in the office. Ensure people feel they can belong in their teams and with our wider business community.

Be a champion of our shared values and culture. Product & Pricing Strategy Design and implement the Product & Commercial function to deliver efficient, consistent processes and enhanced productivity. Drive the development of new products and destinations, supported by market research, competitor insight, and robust business cases. Ensure product portfolios align with brand strategy and deliver accurate representation across all distribution channels.

Lead land product pricing strategy to optimise profitability through yield management, dynamic pricing, and data-led decision-making. Ensure the directly contracted Cruise, Touring and ancillary portfolio meets the needs of our customers and that best practise is followed in all areas of compliance. Commercial Excellence & Market Competitiveness Conduct regular competitor and market analysis to identify opportunities for differentiation, exclusive offers, and innovation.

Collaborate closely with Purchasing, Sales, and Marketing teams to ensure product briefs and pricing strategies deliver market-leading propositions. Develop and manage supplier relationships (e.g., hoteliers, DMCs, Cruise Lines, Airlines, Touring & Adventure suppliers) to optimise commercial advantage and service levels. Operational Performance & Continuous Improvement Define and monitor internal SLAs to ensure a department that is well integrated with sales, market, IT et al Review and refine operational processes to enhance efficiency, customer experience, and departmental performance.

Identify enhancement opportunities from technology and align with Digital Product as we expand on our robotics, automation and AI integrations. Model all PRDs for Digital Product team to forecast ROI on investment and support prioritisation process. Customer & Data Focus Embed a strong customer-centric approach in all product and commercial activities. Work with Trade Partnerships to ensure all incentive schemes are fully costed and align our interests with our customers.

Use analytical insights to identify trends, inform pricing and product decisions, and improve communication strategies. Ensure decisions reflect brand values and deliver measurable improvements in…