Neighbourhood Coach

The vacancy

Operational patch :
Redditch (B98 7BH
), and the surrounding area

Contract :
Full-time, Permanent

Hours : 37.5 per week (Monday-Friday)

Workstyle :
Hybrid - a mix of working from home and office

Other requirements :
Full driving licence and access to a vehicle

Closing Date :
Sunday 11 January 2026.

This is an exciting time at Bromford, part of Bromford Flagship, as we're expanding the number of homes we provide. Because of this we're looking for a neighbourhood coach to join our team.

As a Neighbourhood Coach, you'll be right at the heart of your community - getting to know our customers, helping them settle into their new homes, and supporting them to connect, contribute, and feel proud of where they live.

No two days will be the same. You'll :

• Take responsibility of managing a mix of new homes and existing properties.
• Welcome new customers, manage tenancy sign ups, carry out home visits and provide coaching and guidance.
• Liaise with builders, landscaping teams, management companies, and local authorities to make sure our homes run smoothly and safely.
• Build strong networks across different agencies, partner organisations, and community groups - becoming the go-to person who makes things happen.
• Manage all tenancy related legal requirements which could include tenancy breaches, serving notices, court work and evictions.
• Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence.
• Bring people together through managing conflict and supporting both new and established residents to build friendly, sustainable communities.

You're curious, confident, and resilient. You'll thrive in a role where every day is different, where change is constant, and where there isn't always an established process to follow.

You ideally will have worked in a customer facing role, perhaps within housing, local authority, or social care , giving you the skills to handle complex situations with care and professionalism. You'll also be comfortable and confident juggling competing priorities to meet deadlines.

• A full driving licence and access to a car.
liExperience of working directly with customers or communities.
• Strong relationship-building and communication skills.
• A flexible, solution-focused approach.

An enhanced DBS check is required for this role.

The closing date is Sunday 11 January 2026, with interviews to be held week commencing 21 January at our office in Tewkesbury.

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest : we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https : / /  / careers / working-for-bromford / ).

We're a place for people determined to make a difference.

Bromford. A place to make your own.

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse…