Operational Resilience, Readiness and Response Coordinator; FTC

Operational Resilience, Readiness and Response Coordinator (FTC 12 months)

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We're seeking a detail‑oriented and motivated individual to join our Resilience, Readiness and Response team s role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. Your role will be a critical part in ensuring that our Operational Resilience, Readiness and Response programme is well‑documented, clearly communicated and aligned with the company’s objectives.

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky’s strategic objectives.
• Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Partake on a rotational basis in the team’s On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team’s use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• A strong understanding of Operational Resilience and Crisis Management – experience applying resilience frameworks, incident response structures, escalation processes and continuity planning in the corporate environment.
• Excellent communication skills – ability to create clear, concise, compelling documents and presentation materials at any level, including senior stakeholders.
• Strong writing and editing skills – draft professional, polished materials that clearly communicate complex ideas in a simplified manner.
• Attention to detail – keen eye for consistency, accuracy and format across documentation and presentations.
• Self‑starter attitude – proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery.
• Strong organisational skills – manage multiple tasks simultaneously, ensuring all documentation is up‑to‑date and aligned with the latest programme requirements.
• Collaborative mindset – work with various teams and departments to ensure documentation reflects necessary stakeholder input and supports a unified approach to operational resilience.
• Solution orientated – identify areas for improvement in documentation processes and suggest enhancements to ensure materials are effective and fit for purpose.

• A degree in a related field such as Business or a similar discipline.
• Experience producing professional documentation or materials for internal or external stakeholders.
• Ability to communicate effectively to a range of stakeholders.

• Sky Q – the TV you love in one place.
• Generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access to a wide range of exclusive Sky VIP rewards and experiences.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces while enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work – you will learn the details of the…