Resilience & Incident Response Coordinator

Resilience & Incident Response Coordinator

Sky is looking for a motivated individual to join our Resilience, Readiness and Response team. The role focuses on supporting operational resilience, readiness and response programmes across the organisation, ensuring documentation is up‑to‑date, aligned with company objectives, and communicated effectively to stakeholders.

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring alignment with Sky's strategic objectives.
• Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring the documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Participate on a rotational basis in the team’s On‑Call programme, ensuring timely response to incidents and facilitating efficient resolution of issues outside of regular business hours when required.
• Support the operational resilience team’s use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• Strong understanding of operational resilience and crisis management, with practical knowledge of resilience frameworks, incident response structures, escalation processes, and continuity planning.
• Excellent communication skills, able to create clear, concise, and compelling documents and presentation materials that resonate with senior stakeholders.
• Strong writing and editing skills, drafting professional, polished materials that clearly communicate complex ideas in a simplified manner.
• Attention to detail, ensuring consistency, accuracy, and the correct format in all documentation and presentations.
• Self‑starter attitude, proactive in managing tasks and timelines, capable of working independently and iteratively to meet high delivery standards.
• Strong organisational skills, managing multiple tasks simultaneously and ensuring all documentation remains up‑to‑date.
• Collaborative mindset, working with various teams and departments to gather and incorporate stakeholder input.
• Solution orientated, identifying areas for improvement in documentation processes and suggesting enhancements to ensure materials are effective and fit for purpose.

• Degree in a related field such as Business or a similar discipline.
• Experience producing professional documentation or materials for internal or external stakeholders is a plus.
• Ability to communicate effectively with a range of stakeholders.

• Sky Q subscription.
• Generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access to a wide range of exclusive Sky VIP rewards and experiences.

Sky offers a hybrid working approach, combining unique office spaces with the flexibility of working from home. Details about the hybrid model will be discussed during the recruitment process.

Our Osterley campus is a 10‑minute walk from Syon Lane train station. Free shuttle buses run to and from nearby tube stations. The campus features subsidised restaurants, cafés, a Waitrose, a gym, a cinema, a car wash, and a beauty salon.

Sky does not look only at CVs; we focus on potential and encourage applications from all candidates. We are a Disability Confident Accredited Employer and support flexible working and reasonable adjustments where required.

Build an amazing career with Sky. We look forward to hearing from you.