Crisis Readiness & Response Coordinator

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.
• Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Participate on a rotational basis in the team’s On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of normal business hours when required.
• Support the Operational Resilience team's use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• A strong understanding of Operational Resilience and Crisis Management: experience applying resilience in the corporate world, including practical knowledge of frameworks, incident response structures, escalation processes and continuity planning.
• Excellent communication skills and strong writing/editing abilities to create clear, concise and compelling documents and presentations for various levels of the business.
• Attention to detail, a keen eye for consistency, accuracy and format in all documentation and presentations.
• A self‑starter attitude: proactive management of tasks and timelines, working independently and iteratively to meet high standards of delivery.
• Strong organisational skills and the ability to manage multiple tasks simultaneously, ensuring all documentation is up to date and aligned with evolving requirements.
• Collaborative mindset: working with various teams and departments to ensure documentation reflects input from all necessary stakeholders and supports a unified approach to operational resilience.
• Problem‑solving orientation: identifying areas for improvement in documentation processes and suggesting enhancements to ensure effectiveness and fit for purpose.

• A degree in a related field such as Business or a similar discipline.
• Experience producing professional documentation or materials for internal/external stakeholders is a plus.
• Ability to communicate to a range of different stakeholders.

Sky Q, for the TV you love all in one place.

• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access to a wide range of exclusive Sky VIP rewards and experiences.

We know the world has changed and want to offer employees the chance to collaborate at unique office spaces while enjoying the convenience of working from home. We have adopted a hybrid working approach to give more flexibility on where and how we work. You’ll learn more about what this means during the recruitment process.

This role includes a rotational On‑Call responsibility; you will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of normal business hours when required.

Osterley – our Osterley Campus is a 10‑minute walk from Syon Lane train station. Shuttle buses run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are bike shelters and showers. On campus, you’ll find subsidised restaurants, cafes, a Waitrose, a…