Operational Response, Readiness and Resilience Coordinator

Operational Response, Readiness and Resilience Coordinator

We're seeking a detail-oriented and motivated individual to join our Resilience, Readiness and Response team s role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. You will work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that our operational resilience, readiness and response programme is well-documented, clearly communicated and aligned with the company’s objectives.

• Collaborate with the Operational Resilience team to produce, update and maintain comprehensive documentation for the programme, ensuring it is aligned with Sky’s strategic objectives.
• Develop high-quality presentation materials and reports for senior leadership, summarising programme progress, challenges and recommendations.
• Standardise templates, processes and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Participate on a rotational basis in the Team’s On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team’s use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• A strong understanding of Operational Resilience and Crisis Management, including practical knowledge of resilience frameworks, incident response structures, escalation processes and continuity planning.
• Excellent communication skills, with the ability to create clear, concise, and compelling documents and presentation materials that resonate with various levels of the business, including senior stakeholders.
• Strong writing and editing skills, with the capability to draft professional, polished materials that clearly communicate complex ideas in a simplified manner.
• Attention to detail, with a keen eye for consistency, accuracy and format in all documentation and presentations.
• A self‑starter attitude, proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery.
• Strong organisational skills, able to manage multiple tasks simultaneously, ensuring that all documentation is up‑to‑date and aligned with the latest programme requirements.
• A collaborative mindset, with the ability to work with various teams and departments to ensure that documentation reflects the input of all necessary stakeholders and supports a unified approach to operational resilience.
• A solution‑oriented approach, comfortable identifying areas for improvement in documentation processes and suggesting enhancements to ensure that materials are effective and fit for purpose.

• A degree in a related field such as Business or a similar discipline.
• Experience in producing professional documentation or materials for internal or external stakeholders is a plus.
• Ability to communicate to a range of different stakeholders.

• Sky Q – the TV you love, all in one place.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access to a wide range of exclusive Sky VIP rewards and experiences.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You will find out more about what this means for this role during the recruitment process.

This role…