Repairs Administrator

Role Summary

Join to apply for the Repairs Administrator role at Rydon
. We now have an excellent opportunity for a Scheduler / Repairs Administrator to join our repairs and maintenance team. Located in Greenhithe, Kent, this position is an exciting chance to work with a leading FM company.

Rydon Maintenance is an expanding division of the Rydon Group, successfully providing facilities management services across a variety of clients, predominantly within the healthcare and housing association sectors. For over 40 years, we have recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award‑winning, quality facilities for local communities, driven by people who are passionate about what they do.

Do you have a passion for helping others? Are you proud of your strong people skills, organisational skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduler.

This varied role involves organising the diaries of our maintenance engineers to ensure they attend and complete repairs on behalf of our residents/customers. The position is challenging, fast‑paced and pivotal in ensuring all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time.

Key duties include:

• Responding to reactive call‑outs and planning proactive maintenance visits.
• Scheduling work for engineers and ensuring relevant access requirements and security are adhered to.
• Monitoring works to ensure completion on time, enabling engineers to attend subsequent jobs.
• Using our scheduling software to oversee multiple engineers' working days, moving/reallocating jobs as emergencies arise or additional time is needed.
• Arranging for subcontractors to perform specialist repairs and closing all jobs on the system once completed.
• Liaising closely with our call centre team and residents to agree appointment times.

• A clear pay structure starting with a competitive salary of £28,090 per annum, increasing with development and performance.
• 25 days holiday.
• Incentives and recognition for performance.
• Full training, ongoing coaching and support.
• Pension scheme: 4% contributory.
• Free eyesight test and flu vaccinations.
• Health Cash Plan to help spread essential healthcare costs.
• 24/7 EAP Service: free advice, counselling and support for you and your family.
• Wellbeing and mental health champions readily available at work.
• Employee discount scheme covering insurances, lifestyle goods and services.
• Flexible benefits options including Critical Illness, DeNPlan and Cycle to Work schemes.
• Employee Referral Scheme: receive a cash reward for successful referrals.
• Opportunities to progress your career across the business.

We are based in Greenhithe, Kent, a short distance from Bluewater. We offer a hybrid working policy with most of our team working at home and in the office on a rotational basis (excluding the initial training period). Good bus links, proximity to a railway station (just 5 minutes) and free parking are available.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Construction

Previous experience as a Repairs Coordinator/Repairs Scheduler within a social housing or commercial maintenance company is desirable but not crucial. Above all, you should:

• Enjoy working in a busy and fast‑paced environment.
• Have an aptitude for problem‑solving.
• Demonstrate strong administration skills and attention to detail.
• Be computer literate and comfortable using Microsoft Office, Outlook and Google Maps.
• Show a passion for great customer service and possess an excellent telephone manner.

This is a permanent full‑time position, 40 hours per week, Monday to Friday, 8am to 5pm.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To apply online, please use the 'apply for this job' link at the top of this page to be redirected to our dedicated careers page to complete your application.