Product Business Analyst - hybrid

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We have an exciting opportunity for a Product Business Analyst to join our growing Product team and play a key role in the discovery, definition and delivery of meaningful product improvements at Blue Light Card. You’ll support a Senior Product Manager and collaborate with Engineers, Designers and Data Analysts to ensure every piece of work is clearly shaped, well understood and ready for delivery.

If you enjoy getting hands-on with requirements, data and problem-solving, and you're looking to deepen your product and technical foundations, this role offers the ideal environment to grow.

Collaboration sits at the heart of how we work. As part of an agile, cross-functional squad, you’ll partner with Engineering to drive key outcomes for our members, from increasing share of wallet and personalisation to boosting member growth, engagement and supporting the ongoing evolution of our platform.

What You’ll Do

• Support the Senior Product Manager to shape and refine the squad backlog

• Break down product initiatives into clear, deliverable user stories with well-defined acceptance criteria

• Support discovery activities such as problem analysis, journey mapping and reviewing user insight

• Help document current vs future state flows, edge cases and success measures

• Collaborate daily with engineers, designers and data analysts to clarify requirements and remove blockers

• Support delivery through testing, validation and reviewing expected behaviour

• Identify risks, dependencies and requirement gaps early, contributing to effective planning and refinement

• Take part in core squad ceremonies, contributing to continuous learning and post-release reviews

What You’ll Bring

• Experience in a BA, Product Analyst, PO or TPM-style role within an agile, delivery-focused environment

• Strong cross-functional experience working with engineering, design and data teams, with the ability to translate between technical and non-technical audiences

• Proven ability to write high-quality user stories and acceptance criteria, with excellent attention to detail and structured thinking

• A naturally analytical and data-driven mindset, with exposure to analytics tools and a desire to use data to inform decisions

• Confident using Jira and Confluence, with hands-on experience managing backlogs, documentation and refinement workflows

• A proactive problem-solver who’s comfortable getting into the detail to identify gaps, risks and opportunities

• Clear communicator who asks smart questions, seeks clarity and builds strong collaborative relationships

• Curiosity, adaptability and a willingness to learn, happy tackling well-defined problems while growing confidence in ambiguity; familiarity with Figma is a bonus

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive…