Product Operations Coordinator

Job Title: Product Operations Coordinator

Monthly Pay: $3,721 - $5,558 USD per month

Summary: Working in a Project management tool such as Jira and a Spreadsheets and data entry tool such as Microsoft Excel, the Product Operations Coordinator organizes requests, progress updates, and release readiness information. This role sits within the product operations team, works under a product operations manager, and helps keep product decisions supported by clear, current information. The coordinator works with product managers, customer support, and operations colleagues to organize handoffs without owning product strategy or technical development.

This fully remote position supports work from home in Alabama, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive product requests through shared queues, emails, and internal tickets, organizing each item by product area, request type, and assigned owner.
• Check incoming requests for a clear description, supporting context, and expected outcome; ask the submitting colleague for missing information before routing.
• Maintain request details in a Project management tool such as Jira, linking related items and flagging duplicates for product manager review.
• Organize backlog review materials so product managers can compare requests, confirm priorities, and identify items needing further discussion with the submitting team.
• Coordinate agreed action items, owners, and target dates after product meetings, keeping decisions and dependencies visible to the people responsible for follow-through.
• Maintain release readiness checklists covering approved product information, internal announcements, support preparation, and outstanding operational tasks without performing technical development or testing.
• Update product activity trackers using a Spreadsheets and data entry tool such as Microsoft Excel, checking entries against the latest confirmed team updates.
• Follow up with task owners when updates are missing or deadlines approach, escalating unresolved dependencies and conflicting priorities to the product operations manager.
• Prepare concise progress summaries for product managers and support colleagues, distinguishing confirmed changes from open questions and decisions awaiting approval.
• Close completed coordination items after owner confirmation; quality is judged through accuracy, timely turnaround, complete notes, and consistent follow-up on outstanding actions.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of experience in product operations, project coordination, or related administrative support preferred.
• Familiarity with product life cycles, release readiness, backlog organization, and the distinction between coordinating activities and making product decisions.
• Ability to maintain task boards, update spreadsheets, and learn the named systems through guided practice and established team procedures.
• Clear written and verbal communication for requesting missing details, summarizing decisions, and keeping colleagues informed about next steps.
• Ability to compare updates, recognize inconsistent information, and organize several requests without losing ownership details or required follow-up.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for focused desk-based work and remote conversations.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home within the stated location, with responsibilities carried out through online systems and team communication.
• Structured onboarding and training on the named systems, request workflows, release checklists, and established coordination practices.
• Regular check-ins with the team lead to review priorities, discuss questions, and receive feedback on coordination work.
• Opportunities to build product operations, backlog organization, release coordination, and progress reporting skills through everyday responsibilities.

Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.