Manager, Strategic Account Management

Position: (USA) Manager, Strategic Account Management
Reference: R-2684705

Posted:

Location:

BENTONVILLE, AR, United States; HOBOKEN, NJSalary: $80000 - $155000/year

Type:
Full time / Regular/Permanent Company:
Walmart Business Segment:
Home Office Role summary:
The Manager, Strategic Account Management leads the development and execution of account strategies to drive revenue growth and enhance seller engagement. This role involves building and maintaining strong relationships with key stakeholders, overseeing team performance, and ensuring alignment with business objectives. The position requires expertise in data analysis, customer service, and project management to identify opportunities and deliver measurable results. The manager fosters continuous improvement, supports compliance with company standards, and promotes a collaborative environment that advances both customer satisfaction and organizational success.

About the team:
The Walmart Local Marketplace (LMP) team enables brick-and-mortar retailers to engage within Walmart’s commerce ecosystem. As a key part of Marketplace’s retail partnership capability, LMP addresses assortment gaps through trusted retail partners while supporting fast shipping and same-day local fulfillment via scalable platform solutions. The team collaborates closely with stakeholders to drive business growth, leveraging data analysis, account planning, and effective communication.

Focused on delivering measurable results, the team fosters continuous improvement and innovation to enhance customer and partner experiences in a dynamic retail environment. What you'll do:

Support a strategic retailer account across Marketplace shipping and same-day pickup and delivery alongside the account lead.

Strengthen seller relationships, communicate actions and timelines, and turn recurring issues into scalable process, training, support, and product improvements that enhance seller experience.

Coordinate cross-functional priorities, tracking decisions, owners, deadlines, and commitments to drive accountability.

Coordinate store rollouts, training, launch readiness, and last-mile requirements.

Project manage stakeholders that own catalog onboarding, resolve ingestion errors, and improve assortment transactability.

Execute growth initiatives across assortment, pricing, fulfillment, promotions, and deals.

Analyze KPIs, support forecasting, and prepare seller business reviews.

Own support tickets, escalations, exceptions, customer care coordination, and resolution.

What you'll bring:

Experience in account management, customer success, business development, marketplace operations, or comparable roles supporting complex strategic accounts.

Strong organizational and project management skills, including business reviews, cross-functional prioritization, and tracking decisions, owners, and deadlines.

Proven ability to resolve seller escalations through investigation, exception coordination, and follow-through.

Analytical capabilities to interpret data, track KPIs, support forecasts, and drive action.

Ability to influence across business, operations, product, and technical teams.

Clear communication, productive seller relationships, and confidence delivering difficult messages.

Seller-centric ownership, attention to detail, and judgment amid ambiguity.

Experience in eCommerce, shipping, fulfillment, same-day delivery, last-mile operations, or retail operations strongly preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care…