Scheduling Coordinator - Remote Houston, TX Region

Every promise we make to a client runs through the schedule. You make sure we can keep all of them.

Dog Lab Texas provides hunting, obedience and protection training, along with boarding and transport, for clients who expect a premium experience, and we guarantee our training results. Here’s something most people outside our industry don’t realize: when things go wrong in a business like ours, it’s rarely because someone didn’t care. Usually it’s because a commitment was made without the people, vehicles, kennel space or time to deliver it.

As our Scheduling Coordinator, you’re the one who prevents that. You own the master schedule across transport, boarding and training, and you turn every client commitment into a daily plan our team can actually deliver.

• Real ownership. This isn’t a data-entry role. You’ll be the single source of truth for what the company has committed to, and every department will rely on your plan.
• A seat at the table. You’ll see capacity problems before anyone else does, and leadership wants to hear about them. When you recommend changes to staffing, routing or program design, those recommendations will be taken seriously.
• Leaders who back you up. When a conflict can’t be solved within the capacity we have, you’ll elevate it through a clear path instead of carrying it alone.
• Recognition for getting it right. Good planning here doesn’t go unnoticed. When routes run on time and programs finish on schedule, people will know why.
• Room to grow with us. We’re growing, and the people who build our operating systems now will help lead what comes next.

• Own the master schedule. Maintain the master schedule for transport, boarding and training as the company’s single source of truth. Publish the daily schedule to every affected department on a consistent, dependable timeline.
• Protect every commitment. Before anything is confirmed to a client, verify that we have the staff, vehicles, kennel space and time to deliver it. No commitment is accepted or confirmed without that capacity behind it.
• Build smart routes. Plan daily and weekly transport routes that cut drive time, mileage and idle capacity while meeting every client commitment. Assign runs based on driver availability, route efficiency, vehicle capacity and which dogs can travel together.
• Keep training programs on pace. Schedule training sessions, field lessons and client appointments around verified Trainer availability and program milestones. Book required sessions far enough ahead that every program finishes within its defined timeframe. Tell the Operations Manager right away about any program at risk of falling behind.
• Coordinate boarding flow. Work with the Boarding Coordinator on arrivals and departures so check‑in and check‑out never bottleneck.
• Confirm and communicate. Confirm every appointment, pick‑up and drop‑off with the client in advance, then reconfirm the day before. Give clients and the Front Desk accurate arrival windows and real‑time ETA updates.
• Adapt fast and surge when needed. When delays, cancellations, weather, vehicle problems or staffing changes hit, adjust the schedule immediately and communicate everything it affects downstream. When a conflict can’t be solved with the capacity we have, follow the defined escalation path instead of absorbing it quietly.
• Apply policy consistently. Track and manage schedule change requests, cancellations and no‑shows, and apply company policy the same way every time.
• Coordinate vet visits. Schedule veterinary appointments and the transport they require, working with the Front Desk.
• Make capacity visible. Monitor trainer utilization, vehicle utilization and kennel occupancy, and alert leadership early when something is underused or…