Exhibit Operations Specialist

Exhibit Operations Specialist - REMOTE POSITION

At GBTA, we value collaboration, innovation, and adaptability along with global diversity, respect and empathy. As a member of our team, you’ll have the opportunity to grow your skills and career in an entrepreneurial environment and make a meaningful impact on the industry and professionals we serve.

The Exhibit Operations Specialist is responsible for exhibit fulfillment, reporting to all departments, controlling all exhibit products, and exhibit operation system management.

Expo Operations

• Responsible for exhibit deliverables for all events, partnering with the sales operation fulfillment team on deliverables and all other tasks needed for the success of an event;
  Manage expo database process including continually updating exhibitor contacts and database records, update expo floor plan to website as needed.
• Manage approval process and tracking of expo booth support badges, including tracking the number in show mapping system and reviewing Jotforms from the events team to approve.
• Work with head of exhibits and the marketing team on the development, editing, and production of the exhibitor service manual, Exhibitor Prospectus, and marketing materials for each global expo.
• Work with the show mapping system to develop and maintain floor plans for all five global expos, and collaborate with the general service contractor on floor plan updates and expo floor logistics, including signage, business lounges, exhibitor appointed contractor paperwork and fire marshal approvals.
• Work with meetings department on housing and registration process and deadlines.
• Guide exhibitors through Appointment tool process, such as fielding questions on best ways to use, and communication pieces.
• Coordinate exhibitors move-in, move-out, and operational requirements in partnership with internal teams and external contractors.
• Drive incremental exhibit revenue by identifying and upselling additional expo opportunities to exhibitors, while managing the turnkey booth add-on process from selection through fulfillment.
• Create invoices from Salesforce and ExpoFP, and manage the distribution, tracking, and overall management of invoices.
• Partner with Finance and Sales Teams in the collection and auditing of outstanding invoices.

Requirements

• Bachelor’s degree in marketing, project management or related field.
• Minimum of 2-3 years marketing, sales operations, or business development experience.
• Strong working knowledge of Salesforce or similar CRMs.
• Working knowledge of all Microsoft Office products, including strong PowerPoint skills.
• Self-motivated, proactive, and comfortable working independently in a remote environment, while thriving in a fast-paced working environment.
• Ability to work varying hours based on events needs and global time difference accommodations, may include evenings and weekends.
• Certified in Exhibition Management (CEM) designation through the International Association of Exhibitions and Events (IAEE) preferred but not required.
• Salesforce certifications.
• Remote work environment.
• Prolonged periods sitting/remaining stationary at a desk and working on a computer.

TRAVEL REQUIRED

based on organizational needs, with possible travel to Annual Convention, GBTA related events, and meetings.

Please Note:

To ensure compliance with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with GBTA. Employment eligibility is also subject to applicable state labor laws and remote work requirements.

Employment offers are contingent upon successful completion of a background check and professional reference checks, conducted in compliance with the Fair Credit Reporting Act (FCRA) and applicable federal, state, and local laws.

The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area serving stakeholders across six continents. GBTA and its 9,000+ members represent and advocate for the $1.57 trillion global business travel and meetings industry. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts.

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