Account Manager; Work from home

Position: Account Manager (Work from home)

Are you energized by bringing structure to complex client work, turning data into practical recommendations, and making sure important commitments reach the finish line? Join Assurant as an Account Manager supporting lender-placed insurance clients. You’ll partner closely with experienced Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, customer care, and other areas to keep client priorities visible, organized, and moving forward.

This role is a strong fit for someone who enjoys both relationship building and hands‑on execution. You’ll lead recurring client conversations, coordinate deliverables, monitor performance, support audits and business reviews, and help resolve concerns before they become recurring problems. We’re looking for someone with strong professional judgment, reliable follow‑through, and the ability to learn a complex business while building trusted partnerships.

Benefits

• 100% work-from-home opportunity for U.Day-one benefits, generous paid time off, and holiday pay.
• ~Career-development resources that may include internal courses, workshops, special projects, coaching, mentoring, tuition reimbursement, and professional enrichment opportunities.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Qualifications

• Bachelor’s degree, or equivalent professional experience.
• ~3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• ~ Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.
• Strong relationship building, work coordination, organization, and professional presentation skills.
• Ability to analyze client, customer, or operational data and translate findings into practical recommendations.
• General office demands. This is a remote position that requires regular use of a computer, participation in video and telephone meetings, and the ability to manage detailed work across multiple systems and deadlines.

Travel

How much should I expect to travel?

This is a fully remote position, but there is limited travel expected up to 10%. Generally 3-4 times per year, with additional travel potentially possible based on client or business needs.

Helping People Thrive in a Connected World

A passion for service. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters…