Product Manager – Retirement Services
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Business
Client Relationship Management, Change Management, Business Administration, Banking & Finance
Job Description & How to Apply Below
The Role
As a Product Manager
- Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive successful retirement domain initiatives. You will be a valued member of the Retirement Services team and work collaboratively with client executives, product teams, business partners, and technology organizations to ensure delivery excellence, stakeholder alignment, and business value realization.
The Role
As a Product Manager
- Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive successful retirement domain initiatives. You will be a valued member of the Retirement Services team and work collaboratively with client executives, product teams, business partners, and technology organizations to ensure delivery excellence, stakeholder alignment, and business value realization.
This is a highly visible client-facing role requiring strong retirement industry expertise, executive communication skills, stakeholder management capabilities, and the ability to lead strategic discussions with senior leadership.
In This Role, You Will- Serve as the primary client-facing product and engagement lead for retirement services programs and initiatives.
- Manage project and program status reporting for both internal and external stakeholders, including executive-level communications.
- Present delivery updates, risks, issues, mitigation plans, and business outcomes to client and Cognizant leadership.
- Lead steering committee meetings, governance reviews, and executive status discussions while ensuring alignment across stakeholders.
- Act as the primary escalation point for client concerns and coordinate resolution activities across delivery teams.
- Build trusted relationships with client stakeholders and serve as a strategic advisor on retirement-related business initiatives.
- Partner with cross-functional teams to translate business objectives and client requirements into actionable product roadmaps and delivery plans.
- Drive issue resolution, risk management, and proactive stakeholder communication throughout the project lifecycle.
- Identify opportunities for account growth, service expansion, renewals, and long-term client partnership development.
- Collaborate with delivery, operations, product, and business teams to ensure successful execution of business priorities and client commitments.
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What You Need To Have To Be Considered- Bachelor's degree in Business, Finance, Information Technology, Management, or a related field.
- 10+ years of experience in Product Management, Program Management, Client Engagement, Relationship Management, or related leadership roles.
- Deep knowledge of Retirement Services, Retirement Administration, Retirement Operations, or Retirement Benefits programs.
- Experience working directly with executive stakeholders and senior client leadership teams.
- Proven experience managing complex stakeholder relationships and client-facing engagements.
- Strong experience leading governance forums, steering committee meetings, and executive reporting processes.
- Demonstrated ability to manage escalations, resolve conflicts, and drive issue resolution across multiple teams.
- Experience coordinating cross-functional teams and aligning business objectives with delivery outcomes.
- Strong business acumen, communication, presentation, and relationship management skills.
- Experience supporting retirement plan administration, pension services, defined contribution plans, defined benefit plans, or related retirement solutions.
- Experience with in financial services, retirement services, benefits administration, or wealth management organizations.
- Knowledge of Agile product management and enterprise delivery methodologies.
- Experience managing large-scale client portfolios and strategic accounts.
- Background in account growth, contract renewals, and customer success initiatives.
- Professional certifications such as PMP, SAFe, Certified Scrum Product Owner (CSPO), or related credentials.
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