Director, Operations Readiness

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Ensemble Health Partners is seeking a strategic, independent, and execution-focused Director, SOM Governance & Enterprise Process Architecture to lead the continued development, governance, and adoption of the organization’s Standard Operating Model (SOM) and Orbus capabilities within Operations Readiness. This leader will be responsible for creating a scalable enterprise governance model that connects operations, process, technology, and transformation. The Director will establish structure and accountability around SOM governance, mature the use of Orbus as an enterprise capability, develop and maintain process taxonomy, support client gap analysis, and ensure effective change control and adoption across the organization.

The ideal candidate is a strong transformation and governance leader who thrives in ambiguity, can independently build structure around emerging capabilities, and effectively influences senior leaders and cross‑functional stakeholders. This individual will work across Operations, Technology, Data, AI/automation, and other enterprise functions to translate complex business needs into sustainable processes and governance practices. This is a remote position with travel as needed, up to approximately 25% to support enterprise initiatives, stakeholder collaboration, and business priorities.

Additionally, Ensemble Health Partners is committed to leveraging technology, automation, and Artificial Intelligence (AI) to improve operational performance and client outcomes. Team members are expected to embrace and effectively utilize approved AI-enabled tools, automation platforms, reporting technologies, and digital solutions while maintaining compliance with company policies and applicable regulatory requirements.

• SOM Governance & Enterprise Process Management Lead and independently own the SOM Governance capability within Operations Readiness.
• Develop, implement, and continuously mature a scalable governance framework that establishes clear ownership, accountability, standards, and decision‑making processes.
• Drive enterprise adoption and accountability for standardized operating models, processes, and governance practices.
• Establish and maintain enterprise process taxonomy, process hierarchy, governance standards, and related documentation.
• Partner with functional leaders to identify gaps between standardized operating models and current‑state client or operational processes.
• Develop governance mechanisms to support process changes, exceptions, approvals, and change control.
• Monitor adoption and identify opportunities to…