Senior Product Transformation Lead P&E Ops Remote

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes.

Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at  (Opens in a new tab) .

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here (Opens in a new tab) .

Overview:

Seismic is going through one of the most significant product transformations in its history. We're bringing together two leading enablement platforms. We're building a next-generation, AI-driven platform on a headless architecture. And we're expanding into compliance-focused capabilities for the most regulated industries in the world.

The Product Transformation & Strategy team makes sure those changes land well for customers and for the business. As a Senior Product Transformation Lead, an individual contributor role, you'll connect what customers need with what Product & Engineering builds. You'll turn what our go-to-market teams see in the field into structured insight, design programs that help customers move to new platform capabilities with confidence, and give executives the data they need to make better decisions.

This role isn't customer-facing, but it's built for someone who has been. You know how customers use enablement platforms day to day, what makes them adopt something new and what blocks them. You'll bring that perspective into how we plan, prioritize and roll out product change.

You’ll start by helping us move from feature-by-feature gap analysis to a strategic, theme-based approach to platform transition. Over time, your scope will grow into the broader transformation of Seismic's product and operating model.

What You'll Do:
Build and own the customer fit and readiness model

• Design a customer fit score from scratch. It will assess each customer's readiness for new platform capabilities, using product usage, CRM, support and feature request data.
• Operationalize it so that Customer Success, Technical Account Management, Implementation, executives and our Transition Center of Excellence use it every week to decide where to focus.
• Keep improving the model as the product and customer base change, and tie it to measurable business outcomes.

Shift from tactical gap analysis to strategic themes

• Find recurring customer themes and transition blockers, and organize the work by product area (for example content, then engagement) instead of feature by feature.
• Turn customer signals into clear, prioritized input for product roadmaps, so that a meaningful share of the roadmap reflects the voice of the customer.

Design programs from the ground up

• Create new programs end to end: the systems, mechanics, incentives, buy-in strategy and change management.
• Fit processes into how field and product teams already work, with empathy for both sides.

Lead cross-functional alignment

• Bring together Product Management, Engineering, Product Operations, Solution Consulting, Customer Success, Technical Account Management and Account Executives around shared priorities.
• Mediate when go-to-market and product teams disagree, find workable compromises and drive decisions forward.
• Present recommendations and progress to VP and executive leaders across Product, Engineering and go-to-market.

Use data and AI as force multipliers

• Pull and analyze data from disparate systems (Salesforce, Snowflake, Jira and others) and connect the work back to business impact.
• Use AI tools as a day-to-day coworker. For example, use them to pull insights from customer call recordings, cluster feature requests into themes, and build skills and automations (such as Slackbots) that scale the team's reach.
• Keep up with AI and industry trends, and bring new approaches to the team.

What You Bring:

Required

• 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Implementation Manager, Solution…