Patent Prosecution Customer Success Manager

## Patent Prosecution Customer Success Manager Apply:
Horsham, PA (Walnut Grove):
Home based-Pennsylvania:
Home based-New Jersey:
Full time:
Posted 2 Days Ago:
R120362
** Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions?*
* ** Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation?*
* ** About our Team
** At Lexis Nexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results.

Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.  
** About the Role
** As a Customer Success Manager, you will serve as a subject matter expert for the Lexis Nexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

** Responsibilities
* ** Take action to increase awareness and drive usage and preference of LN content, products and services
* Identify and target revenue and growth opportunities within assigned market and/or accounts
* Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams
* Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators
* Provide support and training for the sales team through joint calls, demonstrations and training
* Research the competitive landscape to present analyses of the market to Product, Segment and Marketing
* Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis  
** Requirements
* ** Equivalent experience in a customer-facing role
* Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
* Strong troubleshooting and problem-solving skills
* Excellent communication skills (verbal, written and presentation)
* Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations
* Experience using a CRM system (e.g., Salesforce)
* Experience working collaboratively with cross-functional teams
* Ability to travel (approximately 25%)  
** Preferred Requiements:
*** Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
* Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
* Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
* Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
* Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies  
** Work in a Way That…