Revenue Operations Analyst; Remote

Position: Revenue Operations Analyst (Remote)
About Smart Suite

Smart Suite is the AI-native work platform for GRC, IT, projects and business operations. Founded in 2021 to replace legacy GRC tools with connected ones, the platform brings data, automation, AI, permissions and reporting together in one governed environment, so risk, compliance, audit and resilience teams can run their programs in a single system of record instead of across dozens of disconnected tools.

About

Smart Suite

Smart Suite is the AI-native work platform for GRC, IT, projects and business operations. Founded in 2021 to replace legacy GRC tools with connected ones, the platform brings data, automation, AI, permissions and reporting together in one governed environment, so risk, compliance, audit and resilience teams can run their programs in a single system of record instead of across dozens of disconnected tools.

More than 2,000 organizations in 100+ countries use the platform. The company holds a SOC 2 Type II report and ISO/IEC 27001:2022 certification and is led by builders who have spent decades helping enterprises run governed programs at scale.

What We Value

• Customer impact first:
  Outcomes customers can prove, not features we can list.
• Craft matters:
  Good UX is how teams adopt and sustain better ways of working.
• Earn trust every day:
  Transparency, security, and accountability at the core.
• Move fast, stay responsible:
  Speed and discipline, with reliability, governance, and control.
• Build for unified, connected work:
  Connected workflows, data, and accountability across teams.
• Keep improving:
  Learn quickly and raise the bar with every release.

Why Smart Suite?

• Meaningful impact:
  Play a key role in building and improving the operational systems that support our continued growth.
• Cross-functional exposure:
  Work directly with Finance, Sales, Partnerships, and Engineering leadership to solve business challenges.
• Opportunity to build:
  Help shape and optimize proprietary systems, workflows, and processes rather than simply maintaining existing tools.
• Growth-stage opportunity:
  Join a scaling SaaS organization where your contributions directly influence operational efficiency and business performance.

What You'll Do Revenue Systems & CRM Administration

• Serve as the primary functional administrator of Smart Suite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
• Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
• Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.
• Troubleshoot system issues, support users, and ensure consistent adoption of established processes.
• Develop and maintain standard operating procedures, process documentation, and training materials.

Sales Operations & Deal Execution

• Manage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments.
• Support accurate quoting by maintaining pricing configurations, discount structures, and standard commercial terms.
• Partner with Sales leadership to identify process inefficiencies and improve deal execution timelines.
• Ensure accurate and timely handoffs between Sales, Finance, and customer-facing teams.

Customer Provisioning, Billing & Collections

• Coordinate post-sale customer provisioning, including account setup, user access, permissions, and subscription configurations.
• Manage customer subscriptions, billing schedules, and invoice generation through Chargebee.
• Maintain accurate customer billing records and resolve subscription or invoicing discrepancies.
• Support accounts receivable and collections activities, including monitoring outstanding balances and following up on overdue invoices.
• Partner with Finance to ensure billing accuracy and timely revenue collection.

Commissions & Partner Compensation

• Prepare and validate monthly and quarterly commission calculations for Account Executives, Partnerships, and Solutions Engineers.
• Calculate referral fees and partner revenue-sharing payments in accordance with established agreements.
• Maintain accurate compensation records and supporting documentation.
• Investigate and resolve commission discrepancies in collaboration with Sales leadership and Finance.
• Coordinate approved payouts and ensure timely processing.

Revenue Reporting & Financial Operations

• Maintain dashboards and reporting related to pipeline performance, bookings, ARR, renewals, and sales activity.
• Support revenue forecasting by analyzing…