Business Analyst – Systems & Automation

Mason & Co IT Consultancy LTD | Full time

Mason & Co IT Consultancy helps organisations connect their systems, improve everyday operations and put AI to practical use.

We’re looking for a Business Analyst to help clients understand their operational challenges and define clear requirements for systems, integrations and automation.

You’ll connect business stakeholders with our delivery team, making sure proposed solutions address real needs and have clear acceptance criteria. Your work will span business applications, process improvements and AI-enabled workflows.

This is a permanent, full-time, fully remote role.

Your responsibilities will include:

• Run interviews and workshops to understand business objectives, user needs and existing processes.
• Map current processes and identify duplication, manual work, bottlenecks and control gaps.
• Develop proposed future processes with stakeholders and delivery specialists.
• Document requirements, business rules, user stories and acceptance criteria.
• Help prioritise requirements according to business value, dependencies and delivery constraints.
• Identify data requirements and integration dependencies.
• Assess automation opportunities, including exceptions and points requiring human review.
• Maintain traceability between business needs, agreed requirements and delivered functionality.
• Support user acceptance testing and help stakeholders assess whether requirements have been met.
• Assess the impact of proposed changes and support clear scope decisions.
• Contribute to user guidance, handover materials and adoption activities.

• Practical business analysis experience on software implementation or process improvement projects.
• Strong workshop facilitation, interviewing and requirements gathering skills.
• Experience producing clear process maps, requirements and acceptance criteria.
• Ability to challenge assumptions constructively and resolve conflicting stakeholder needs.
• Understanding of business applications, data flows and system integrations.
• Experience supporting user acceptance testing.
• Strong written communication and documentation skills.
• An organised approach to managing requirements and changes.
• Ability to work independently and build relationships remotely.

Experience with Zoho applications, consultancy delivery, BPMN, workflow automation or AI adoption projects would be useful. Relevant business analysis qualifications are welcome but are not essential where equivalent practical experience can be demonstrated.

• Fully remote working.
• Varied projects across business systems, automation and AI.
• Collaboration with clients, implementation consultants and technical specialists.
• The opportunity to influence solutions from initial discovery through to acceptance.