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CX Process Writer: SOPs, DLPs & Process Mapping; Remote

Remote / Online - Candidates ideally in
Kettering, Montgomery County, Ohio, USA
Listing for: Gainwell Technologies LLC
Full Time, Remote/Work from Home position Listed on 2026-11-06
Job specializations:
  • Creative Arts/Media
    Technical Writer
Salary/Wage Range or Industry Benchmark: 57000 - 81000 USD Yearly USD 57000.00 81000.00 YEAR

Job Description & How to Apply Below

Position: CX Process Writer: SOPs, DLPs & Process Mapping (Remote)

Gainwell Technologies is seeking a Process Writer to join our Customer Experience team. The role focuses on documenting processes, producing SOPs and DLPs, and mapping workflows across CX functions.

You will work with Lean Six Sigma Black Belts to standardize content, ensure accuracy, and implement documentation templates, templates, and version control. A bachelor's in technical writing or related field is required.

The CX Process Writer: SOPs, DLPs & Process Mapping (Remote) position in the IT & Technology, Other field is open for applications.

We are looking to fill the CX Process Writer: SOPs, DLPs & Process Mapping (Remote) position at Gainwell Technologies LLC in Columbus, OH, United States.

The CX Process Writer: SOPs, DLPs & Process Mapping (Remote) role at Gainwell Technologies LLC is now open for applications in Columbus, OH, United States.

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