German-Speaking Customer Support Representative; Remote Türkiye

About the job German-Speaking Customer Support Representative (Remote Türkiye)
About the Role

We are seeking German-speaking Customer Support Representatives to join our international teams supporting leading global brands in the technology, travel, and food delivery sectors
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This is a remote, full-time opportunity open to candidates based anywhere in Türkiye.

As part of our multilingual customer experience operation, youll provide professional, solution-oriented support to customers, partners, and service users through inbound calls, chat, and email channels.

• Handle inbound calls, chats, and emails in German (English used for internal communication and training)
• Assist customers with inquiries related to orders, bookings, or platform navigation
• Resolve issues with empathy and accuracy, ensuring a smooth customer experience
• Provide information, updates, or modifications to existing reservations or deliveries
• Follow company procedures and use digital tools effectively
• Meet performance and quality KPIs with a customer-first mindset

• German: Native or C1 level (verbal and written)
• English: Minimum B1 level (for internal tools, training, and communication)
• Strong communication and problem-solving skills
• Comfort with digital tools, CRM systems, and multitasking
• Reliable, proactive, and team-oriented attitude
• Previous customer service or sales experience is a plus, but not mandatory

• Work remotely from anywhere in Türkiye
• Join a diverse, multilingual, and supportive international team
• Gain hands-on experience with global platforms
• Benefit from continuous training, feedback, and career growth opportunities