Remote VIP Concierge​/Customer Executive - Travel Brand

Position: Remote VIP Concierge / Customer Executive - #1 Travel Brand
Step into the world of luxury travel with a career that’s as rewarding as it is exciting.

As a VIP Concierge / Customer Executive with Not Just Travel, you’ll play a key role in delivering world-class experiences for high-profile clients - where precision, passion, and professionalism meet every day.

This is your chance to join the UK’s leading travel franchise, a multi-award-winning company celebrated for its innovation, rapid growth, and people-first culture.

If you’re driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry.

The Role at a Glance:
VIP Concierge / Customer Executive
Bournemouth - Hybrid (2 days per week in the office)
£27,500
Plus:
Pension, life insurance, discounted travel and much more
Full Time (35 hours per week) – Permanent

Values:
Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey
Product / Service:
Award-Winning travel home-working company
Growth:
Over 400% in the last 5 years. Breaking sales records every month

Pedigree:

2025 – Large Luxury Homeworking Business of the Year, TTG Luxury Awards
2025 – Best Lifestyle Franchise (World) & Best European Franchise, Global Franchise Awards
2022 – Sustainability Champion of the Year (Large Agency), Travel Weekly Agent Achievement Awards (for their “Climate Hero” initiative)
Eco Franchise of the Year, Disruptive Franchise Awards (2023)
Fast Growth Index listing (2024)

Ranked in Franchise Direct’s Top 100, alongside major brands such as Vodafone, and beating large household names

Your

Skills:

Experience in Travel Operations. Attention to detail. Strong Communication skills. Client Focused. Ability to Prioritise and Multitask.

Who we are:

We’re Not Just Travel – the UK’s #1 travel franchise, helping hundreds of people turn their passion for travel into thriving businesses.

Our success is built on independence, innovation, and an unwavering focus on people — our team, our franchisees, and our customers.

Our Highlights:

• Homeworking Agency of the Year – 5 years running

• Top-rated travel franchise in the UK

• Top 10 franchise in the UK (beating household names)

• Top 5% franchise nationwide
•    £2bn+ buying power

• Continually featured in national and trade press

The Role at a Glance:

The VIP Executive plays a pivotal role in supporting our high-performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion.

The position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast-paced, client-centric environment.

In a typical week, you’ll:

• Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.

• Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).

• Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.

• Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.

• Process and reconcile client payments with precision and confidentiality.

• Track and manage client service requests, ensuring timely follow-ups and issue resolution.

• Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.

• Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.

• Support consultants by resolving operational challenges swiftly and discreetly.

• Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.

About You:

• Over 2 years of experience in travel operations, VIP client services, and concierge environments.

• Advanced proficiency in Microsoft Office Suite and leading travel booking systems.

• Meticulous attention to detail with a focus on delivering seamless client experiences.

• Discreet…