German Speaking Customer Service Representative

What You’ll Do

Provide support to customers via inbound calls (emails may be added later).

Handle common inquiries such as:

• Store locations
• Online returns
• Complaint management
• Checking product stock in stores
• Product reservations (IBS)

Deliver excellent service, contributing to high customer satisfaction.

Join a long‑standing, stable project with a low turnover rate.

Be part of team meetings, feedback sessions, and special day celebrations.

Remote work from anywhere in Turkey.

Competitive salary & performance bonuses – earn up to 20% bonus.

Stable and established project, strong team culture and career opportunities.

Growth & development through one‑on‑one mentoring, career coaching, and promotion paths.

Public holiday perks – shifts on official holidays paid x2 by law.

Net Salary: 30,000 TL

Quality Bonus:
Up to 20% of salary (valid until end of 2025).

Meal Card (Pluxee): 4,500 TL allowance.

Private Health Insurance:
Provided via Mapfre (employee only).

Weekdays between 09:00 – 23:00 (Summer: until 22:00, Winter: until 23:00).

Rotating shifts:

• 09:00 – 18:00
• 10:00 – 19:00
• 11:00 – 20:00
• 12:00 – 21:00
• 13:00 – 22:00

Split shift: 09:00 – 13:00 / 18:00 – 23:00 (every 78 weeks, with 2 days off including one weekend day).

Breaks: 1 hour daily (within 9‑hour schedule).

Days off:
Sunday + 1 variable day.

Duration: 2 weeks (weekdays only, weekends off).

Hours:

09:00 – 18:00 / 10:00 – 19:00.

Format:
Online.

Attendance is mandatory.

German proficiency (C1/C2) mandatory.

Located in Turkey, able to work from home.

Average or above‑average computer skills.

A smartphone for secure VPN login verification.