Customer Support Advisor

Were Hiring! Customer Support Advisor (German + English Speaker)

Remote, Türkiye |
Full-Time

Are you passionate about helping customers and solving problems? Do you speak German at C1+ level
and want to work in a dynamic international environment?

We are looking for a Customer Support Advisor to assist users of a major global digital platform across multiple support channels.

As a Customer Support Advisor, you will support users with:

• Technical questions
• Account and login issues
• Subscription-related inquiries
• Content or service guidance

Support is delivered through a combination of Calls, Chat, Email, and Social Media
. (You will not handle two live or two offline channels at the same time.)

This is a remote position
, open to candidates based anywhere in Türkiye
.

We provide everything you need to succeed:

• Laptop
• Monitor

German C1+ level

Live Support:

• Chat
• Voice Calls

Offline Support:

• Email
• Social Media

To support Social Media channels, an internal assessment is required.

Training:

• 10 business days
• Delivered online

Net Salary: 33,000 TL
Quality Bonus: 10%
Meal Allowance (Pluxee): 4,500 TL
Private Health Insurance: Mapfre ÖSS

If youre a motivated German-speaking professional looking to grow your career in customer support,
wed love to hear from you!

Send your CV or contact us for more information.