Customer Support​/Sales Manager; German-speaking

About the company

We are Bau Pay, a Munich-based SaaS startup building a payment & invoicing solution for small and mid-sized construction companies in Germany. We help companies manage offers, invoices, payments and reminders in one place and get paid faster.

We are now preparing to launch our MVP and looking for our first German-speaking Support & Sales Manager who will be in daily contact with our customers.

Role overview

You will be the main contact person for our German customers:

• helping them get started with Bau Pay,
• answering their questions via phone/email,
• collecting feedback for the product team,
• acting as a sales manager for new leads.

This is a remote position
, part-time or full-time. Work hours should overlap with German business hours
.

Responsibilities

• Communicate with existing customers via phone, email and messengers.
• Run onboarding calls and product walk-throughs for new customers.
• Proactively follow up with new sign-ups / trial users, answer their questions and help them reach first success with the product.
• Collect, structure and document feedback, feature requests and common problems and pass them to the product team.
• Maintain and improve a knowledge base / FAQ in German (templates, email texts, short guides, etc.).
• Keep basic records in our CRM (notes after calls, status of each lead / customer).

Requirements

• Fluent German (C1 or close) — you are confident on the phone with German business customers.
• Good communication in English and/or Ukrainian/Russian for internal communication with the team.
• 1+ year experience in one of the following roles (or similar):
  • customer support / customer success in B2B,
  • sales manager / account manager,
  • call center for B2B clients.
• You feel comfortable speaking on the phone, asking clarifying questions and gently steering the conversation.
• Ability to explain software in simple words, step by step.
• Ability to work during German business hours.