German-Speaking Customer Advisor Remote or On-Site

German-Speaking Customer Advisor

5 days ago Be among the first 25 applicants

Full-Time Immediate Start International Employer Multiple Projects

German-Speaking Customer Advisor

Remote anywhere in Turkey, or On-Site (Ankara/ Izmir depending on project)

Full-time, permanent

You will be the first point of contact for German-speaking customers, ensuring a seamless and professional service experience across phone, email, and chat. This role is ideal for candidates seeking multilingual jobs, customer service roles in Turkey, or work-abroad opportunities with strong employer support.

• Provide outstanding customer support in German (phone, email, chat)
• Understand customer needs and deliver accurate, timely solutions
• Maintain detailed records using internal CRM tools
• Resolve issues by following clear workflows and company guidelines
• Collaborate with team leads to meet quality standards and KPIs
• Ensure high customer satisfaction through empathy and professionalism

• Native / C2 level German
• English B1/B2 for internal communication
• Based in Turkey or willing to relocate
• Previous experience in customer service, retail, hospitality, or sales is a plus
• Strong communication, problem-solving, and customer orientation
• Ability to work in rotating shifts when required
• Motivation to thrive in a multicultural, fast-paced environment

Competitive salary package (shared during screening call)

• Remote or on-site options
• Paid training and continuous development programs
• Private health insurance
• Meal card or food allowance (depending on project)
• Modern office facilities for on-site employees
• Internal mobility and career acceleration programs
• Work with top global brands

• Flight reimbursement
• Airport pick-up
• Housing assistance & settling-in support
• Support with legal paperwork and onboarding

Send your CV (German or English). Shortlisted candidates will be contacted within 2448 hours to review available projects and next steps.