Customer Support Manager

Do you want to work with international fashion brands and retailers and help us solidify our position as a leading innovator in the tech industry? Do you thrive on helping others with expert advice and taking decisive action? If so, you've found the perfect fit! As a Customer Support Manager, you'll be the primary point of contact for our clients, ensuring new customers are onboarded seamlessly and existing ones receive top-notch support.

You're the first person they turn to for guidance on our products, and you're the one they count on when something unexpectedly goes wrong.

• You’ll be part of a collaborative support team, working directly with clients to ensure their success.

• You’ll help customers overcome challenges with our products, monitor their progress, and provide valuable feedback to our product teams for future improvements.

• As the dedicated 2nd line support for one of our products, you’ll have the opportunity to deepen your technical knowledge and expertise.

• You’ll take the lead on onboarding new clients, ensuring a positive experience from day one and answering all their questions.

• You’ll be at the center of the action, collaborating with all teams across the company and engaging with a diverse range of customers. You’ll gain hands‑on experience with different areas of our work and support channels.

We have an idea, but you know best!

• You have some relevant work experience related to the customer facing environment.

• You are confident with speaking with the customers over the phone addressing their needs and challenges with ease.

• You're an exceptional communicator, a natural multi-tasker, and you bring a positive attitude to everything you do.

• Customer‑centric isn’t just a buzzword for you - it’s at the core of how you work.

• You're eager to jump into this role with enthusiasm and help us become even better at what we do.

• You're a highly organized, reliable, and structured person. It’s in your DNA.

• The classic: you have an analytical mindset and like to get to the root cause of the issues.

• You are fluent in both Dutch and English.

• You laugh. A lot. Every day.

We’re the problem solvers of the fashion tech world - focused, fast, and fuelled by curiosity. Every day, we turn challenges into smooth experiences for our partners. As we grow into the first point of contact across our expanding platform, we keep learning, improving, and exploring what’s next. Here, your next career step is just a department away - all you need is the drive to go for it.

• Attractive salary package based on experience

• 25 vacation days + 24th of December off

• Macbook and equipment needed provided by us

• Flexible working hours - No 9 to 5, you are in charge of your time!

• 20 Days Europe Remote Working Programme

• A great office - we stick to a hybrid work model (minimum 3 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home

• Regular team activities - Christmas party, Trivia nights and even trips abroad to celebrate success together!

• Health is wealth - Sports membership discount + mental health support by nilo.health

• Continuous education - 1000€ yearly development budget, books and free online tutorials from Pluralsight

• Employee benefits - discounts at great brands

• Sabbatical option one month for 3 years at Fashion Cloud and 3 months if you’ve been with us for 5 years

We're a witty mix of developers, fashion lovers, and creative geniuses. You'll have the freedom to use and implement your expertise and help Fashion Cloud grow like crazy. You'll get a unique look into the world of a young company and experience that steep learning curve everyone talks about firsthand.

We are fully committed to our project and go to work with a great mood every day. It's contagious!

If you have any relevant references that you feel are essential for your application, please include them with your CV. Your application will be processed in accordance with our applicant privacy policy.