Remote Bilingual Customer Service Representative; English​/French

Why consider this job opportunity:

• Salary up to $18.50/hour
• Opportunity for career advancement and growth within the organization
• Work remotely from various provinces in Canada
• Supportive and inclusive work environment focused on employee well-being
• Commitment to diversity and equal opportunity employment
• Chance to be part of a leading company in AI and digital infrastructure

• Deliver exceptional service by accurately assessing and responding to customer needs
• Address customer inquiries and complaints with professionalism and care
• Complete necessary documentation for customer interactions and ensure data accuracy
• Stay informed on program and product information through continuous learning
• Maintain confidentiality and adhere to service guidelines regarding data usage

• Prior experience in a customer service environment is an asset
• Strong oral and written communication skills, including typing and grammar
• Ability to learn new skills and apply knowledge quickly and accurately
• Advanced knowledge of PCs and familiarity with system navigation
• Professional and empathetic conversational style with a positive attitude

• Experience in the food and/or retail industry
• Demonstrated ability to implement change efforts
• Skills in handling sensitive customer complaints and inquiries effectively
• Ability to work flexible shifts as required

#Customer Service #Remote Work #Career Opportunity #Inclusivity #Technology Services