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Remote Bilingual Customer Service Representative; English​/French

Remote / Online - Candidates ideally in
Ottawa, Ontario, Canada
Listing for: NTT DATA
Remote/Work from Home position
Listed on 2025-12-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, English Customer Service
Salary/Wage Range or Industry Benchmark: 18.5 CAD Hourly CAD 18.50 HOUR
Job Description & How to Apply Below
Position: Remote Bilingual Customer Service Representative (English/French)

Why consider this job opportunity:

  • Salary up to $18.50/hour
  • Opportunity for career advancement and growth within the organization
  • Work remotely from various provinces in Canada
  • Supportive and inclusive work environment focused on employee well-being
  • Commitment to diversity and equal opportunity employment
  • Chance to be part of a leading company in AI and digital infrastructure
What to Expect (Job Responsibilities):
  • Deliver exceptional service by accurately assessing and responding to customer needs
  • Address customer inquiries and complaints with professionalism and care
  • Complete necessary documentation for customer interactions and ensure data accuracy
  • Stay informed on program and product information through continuous learning
  • Maintain confidentiality and adhere to service guidelines regarding data usage
What is Required (Qualifications):
  • Prior experience in a customer service environment is an asset
  • Strong oral and written communication skills, including typing and grammar
  • Ability to learn new skills and apply knowledge quickly and accurately
  • Advanced knowledge of PCs and familiarity with system navigation
  • Professional and empathetic conversational style with a positive attitude
How to Stand Out (Preferred Qualifications):
  • Experience in the food and/or retail industry
  • Demonstrated ability to implement change efforts
  • Skills in handling sensitive customer complaints and inquiries effectively
  • Ability to work flexible shifts as required

#Customer Service #Remote Work #Career Opportunity #Inclusivity #Technology Services

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