Customer Support Administrator

Job Title: Customer Support Administrator

Location: Princes Risborough

Contract Details: Full time, Permanent

Hours: Monday - Friday, 8:30am - 5pm (1 hour for lunch)

Hybrid working model: Work from home every Friday, with an additional remote day available after successful completion of the probation period

Salary: 31,250 per annum

Benefits & Perks:

• 25 days of annual leave plus bank holidays
• Pension scheme with a 5% employee and 7% employer contribution
• Work from home every Friday
• 3 paid volunteering days annually
• Free parking and electric vehicle charging
• Brand new premises featuring top-of-the-range products
• Opportunity to enhance your skills through comprehensive in-house training and development

Responsibilities:

• Handle customer enquiries via phone and email with professionalism and care
• Process customer orders and monitor stock availability
• Manage core customer data and maintain accurate records
• Review plans and update order changes for effective planning
• Resolve depot errors and ensure accurate reporting
• Balance customer orders across depots for optimal fulfilment
• Address customer complaints and provide swift resolutions
• Maintain and issue internal reports on a weekly and monthly basis
• Book transport as required and support daily administrative duties

Skills:

• Experience in the food or fresh produce industry or retail sector is beneficial
• Customer service experience is essential
• Proficiency in Microsoft Office (Outlook, Word, Excel including VLOOKUP functions and Pivot Tables)
• Strong relationship-building skills and ability to handle challenging situations

Desirable Skills:

• Knowledge of SAP

If you would like to apply for this exciting opportunity, within a forward thinking and growing company, please apply via this job site or reach out to Adecco on (phone number removed) today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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