Customer Success Manager
Singapore
Listed on 2025-12-21
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Customer Service/HelpDesk
Client Relationship Manager, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
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The Customer Success Manager is responsible for building and nurturing long‑term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions.
AboutThe Role
- Cultivate and sustain strong relationships with customer account stakeholders.
- Design and implement customer success plans tailored to each customer’s specific goals and objectives.
- Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).
- Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.
- Collaborate with the sales team to manage renewals and identify upselling and cross‑selling opportunities.
- Act as a customer advocate, gathering feedback to inform product development and marketing strategies.
- Partner with sales, marketing, and product teams to align customer success initiatives with business goals.
- Bachelor’s Degree in Law or Business (or equivalent).
- Minimum 3–5 years of relevant work experience.
- Interest in learning about new technology and software – we offer a suite of cutting‑edge A.I.‑based software products.
- Positive attitude and problem‑solving skills.
- Ability to work on cross‑functional teams and to contribute to broader outcomes – particularly ones focused on positive customer experiences.
- Hybrid Work Model: flexible hybrid working environment (2–3 days a week in the office depending on the role) while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work‑Life Balance: supportive workplace policies, work from anywhere for up to 8 weeks per year, and a flexible work arrangements program.
- Career Development and Growth: continuous learning and skill development, Grow My Way programming, and a skills‑first approach.
- Industry Competitive Benefits: flexible vacation, two company‑wide mental health days, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: inclusive, flexible, and balanced environment with strong values such as obsessing over customers, competing to win, and learning fast.
- Social Impact: two paid volunteer days off annually, pro‑bono consulting projects, and ESG initiatives.
- Real‑world impact: help uphold the rule of law, promote transparency, and provide trusted information worldwide.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media, providing highly specialized software and insights to empower informed decisions and support institutions in their pursuit of justice, truth, and transparency. Reuters is a world‑leading provider of trusted journalism and news, powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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