Onboarding Specialist

Salary – Competitive commensurate with experience

Company benefits – Pension, Medicash plan, employee discounts, 25 days annual leave entitlement increasing with length of service.

Location – Stoke on Trent, 5 mins walk from station with onsite car parking.

Whilst we can support working from home if you wish, you will need to be comfortable commuting into the office when needed.

In today’s dynamic Motor Dealer environment, Click Dealer understand the importance of new, innovative solutions to improve dealer performance and build customer loyalty.

We have over 20 years’ experience, with over 1,700 dealership clients and a portfolio of award-winning products including: websites, dealer management systems, lead management, stocking solutions, finance technology and lead generation SEM services.

The Clickers, as staff here are affectionately known, are the key to our success and we aim to provide them with a supportive and entrepreneurial work environment that fosters collaboration and allows our people to take responsibility, be successful, improve our business, improve our customers’ business and grow their own skills and personal development.

We are seeking a highly organised and motivated Onboarding Specialist to join our SaaS business. This role is pivotal in ensuring a seamless onboarding experience for new clients, working closely with various internal teams, and managing training and project management tasks. The ideal candidate willhave excellent communication skills, a strong understanding of SaaS products, and a passion for delivering exceptional customer service.

The Project Onboarding team supports new customers in their transition from their previous provider to Click Dealer. You will act as a liaison between our clients and internal teams, ensuring customers go-live as scheduled and in accordance with strict internal SLA’s, which ensure we’re onboarding our clients efficiently.

Post go-live, you’ll enhance the client experience through things like communicating next steps to the client, arranging additional training sessions, creating or sending documentation and offering further support and guidance as needed.

You’ll also monitor the usage to ensure the customer is using the system to its full potential, identifying any gaps or areas where additional support is needed within their product stack and proactively reach out to encourage adoption and discuss future next steps.

This role will introduce you to the department as a whole, managing both onboarding and live clients with a focus on customer success delivered within a 5mely manner. This is a great opportunity to play a key part in the customer’s journey ensuring they have a great onboarding experience with Click Dealer.

• A confident communication style and professional phone manner
• Attention to detail – able to spot potential issues and take ownership to completion
• Confident in making decisions and advising/educating customers

• Strong organisational skills & ability to manage several workflows
• Previous telephone based customer service experience
• Computer skills including MS Word & Outlook and customer database systems
• Previous experience of achieving customer focussed targets/SLA’s
• Previous experience collaborating with internal departments

Click Dealer has been operating for over 20 years – originally founded by Gerry, who remains with the business as our Chief Visionary Officer. We provide a range of SaaS (Software as a Service) solutions to independent used car & van dealerships – including websites, dealer management system, and digital marketing solutions. We’ve won multiple awards and have a strong reputation in our industry.

It’s important that all our team members (or ‘Clickers’ as we affectionately call our employees) feelpartof our Click family – we want you to feel welcome here.

Everyone is a part of something extraordinary
Here, we have a culture, team, and atmosphere in which every Clicker’s work is valued and important.

Your work is always appreciated and recognised
We can never give enough praise or recognition to our…