Expert & City Host United Kingdom

Destination Expert & City Host (London, United Kingdom)

As Jay Way approaches its grand 20th anniversary, we are stronger than ever—expanding, evolving, and thriving with a diverse team spanning over 20+ countries. Our global reach and cultural diversity fuel our innovation, creativity, and shared passion for travel.

At Jay Way, we believe that diversity isn’t just embraced—it’s our driving force. We celebrate different backgrounds, lifestyles, and perspectives, knowing that they are the foundation of groundbreaking ideas and strong collaboration. Many of our team members have been with us for over a decade, a testament to the deep bonds, trust, and commitment that define our culture.

We are a company built on openness and support. From your very first day, you’ll experience our open-door ethos, where communication flows freely, ideas are valued, and guidance is always available. Whether you’re collaborating with experienced teammates or leading a new project, your growth and success are our shared mission.

And of course, at the heart of it all is our passion for travel. We don’t just create exceptional travel experiences—we live them. From working on exciting projects to our EPIC annual gatherings in breathtaking European destinations, we come together to celebrate success, share experiences, and strengthen our connections.

As we soon mark 20 years of Jay Way, we are more than just a travel company. We are a community of explorers, innovators, and collaborators, united by a love for culture, great food, and unforgettable journeys. Join us and be part of something truly extraordinary.

As a Destination Expert & City Host for London, United Kingdom , your mission is to craft unforgettable, authentic, and flawlessly executed travel experiences for our clients. You’ll combine expert trip planning, deep local knowledge, and personalized, concierge-level support to ensure every journey is seamless and memorable.

Get a quick insider look at what it’s like to be a Jay Way Destination Expert.

Hear from our team about their day-to-day and how they create unforgettable travel experiences.

A Culture Built on Connection
At Jay Way, you’re not just joining a company—you’re joining a community of travel lovers who thrive on collaboration, authenticity, and passion.

Work Globally, Be Based in London

While this role is based in London, you’ll enjoy the perks of remote work as part of a diverse, global team of 100+ professionals across 20+ countries, staying connected with colleagues worldwide.

Travel, Grow, Contribute
From sponsored research trips to continuous learning, mentorship, and recognition programs, your development matters to us.

Get Recognized & Rewarded
From performance bonuses to epic annual gatherings across Europe, your hard work won’t go unnoticed.

• Communicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey.
• Manage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences.
• Provide concierge-style, on-the-ground support throughout each guest’s trip (via phone and Whats App), delivering prompt assistance and solutions when needed.
• Welcome guests personally upon arrival.
• Collaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery.
• Offer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest’s interests and travel style.
• Stay well-informed about local events and travel trends, to provide the most current advice and insights.
• Collect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences.
• Contribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates.

To thrive as a Destination Expert for London, United Kingdom , you’ll bring a unique mix…