German Customer Support Specialist

Overview

Kickstart Your Career in Vibrant Turkey!

Embark on an exciting professional journey in a country celebrated for its deep history, dynamic culture, and breathtaking scenery. From the bustling energy of Istanbul to peaceful coastal towns and world-famous landmarks, Turkey provides an inspiring backdrop to develop your customer support career while experiencing a unique fusion of tradition and modern life.

As a Customer Support Specialist
, you will serve as the primary point of contact for clients, offering exceptional assistance with professionalism, clarity, and empathy. Your communication skills, patience, and problem-solving mindset will help ensure every customer receives a smooth, efficient, and positive service experience.

• Assist customers via phone, email, and chat by answering questions, resolving issues, and delivering top-quality support
• Provide clear, accurate, and dependable information regarding products and services
• Handle account updates, troubleshoot technical concerns, and address requests promptly and effectively
• Keep detailed and precise documentation of all customer interactions to maintain consistent service excellence
• Stay up to date on company policies, product changes, and internal procedures to offer informed and reliable assistance
• Collaborate with team members, exchange insights, and contribute suggestions to enhance processes and overall customer satisfaction

• Proficiency in German (C1 level)
• Proficiency in English (B1 level)
• Turkish Citizenship
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

• Competitive Salary:
  Based on your experience and skills
• Performance Bonuses:
  Rewards for outstanding service
• Comprehensive Insurance:
  Health and life coverage for your well-being
• Meal Allowance:
  Support for daily meals
• Remote Work:
  Enjoy the flexibility of working from home