Rituals Ambassador - German​/English

Job description

In this role as an ambassador you serve as the listening ear and friendly voice of Rituals. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring.

Whoever the customer is, as ambassador you give them that relaxed Rituals feeling. Sometimes by reassuring them (no, of course we don’t test our products on animals!). Sometimes by suggesting a great alternative. After all, helping customers isn’t just a job for you’—it’s your favorite ritual. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

• Higher general secondary education or secondary vocational education degree.
• German and English flow smoothly from your mouth and keyboard.
• Flexible in working hours and available for 24 – 40 hours a week.
• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.
• Creative and customer directed writing skills.
• Service-oriented, have a talent for teamwork and excellent communication skills.

Rituals is about creating meaningful moments, about helping people slow down the pace of their busy lives. A cosmetics brand that sells care products and focuses on experiencing rituals: the small day-to-day routines that can easily be overlooked. Rituals helps you experience these moments more consciously and will help you remember to take a step back, which will allow you to truly enjoy these moments.

In a nutshell:
Rituals helps you find happiness in the small things in life!

• Competitive salary of €2,754.21 gross per month based on 40 hours a week + irregularity and commuting allowances.
• A different and exciting product to work with.
• Additional training and the opportunity to continuously develop your skills.
• The possibility to work from home a few days a week.
• A remote work allowance of €2.40 per day.
• A travel allowance of €0.19 per km (up to 50 km one way) if you come by your own transport, or full reimbursement of public transport costs, using your NS Business Card.
• 25 vacation days based on a full-time employment contract.
• Social events such as an annual party, Cygnific BBQ, and every three month a Little-Friday XXL.

To help you, you’ll begin with 4-day training at Rituals HQ and the Cygnific office in Amsterdam or Enschede. You must be available full-time during this period. After your training you can always count on your colleagues for questions or help; our troubleshooters are also here for you!

2nd of February 2026.

Are you ready for customer service at the highest level? Apply using the button and we will contact you soon! In your motivation letter we would like to find out why the Rituals brand suits you and what motivates you to work with this brand. Please know that a writing test and interview will be part of the recruitment process.

* Cygnific will never ask applicants to send documents via social media nor to make a payment of any kind for a job or internship. Applicants should be suspicious for such requests and offers. Please, upgrade these requests to