More jobs:
Customer Service & Support Specialist; Remote/WFH
Remote / Online - Candidates ideally in
Singapore
Listed on 2025-12-27
Singapore
Listing for:
Private Advertiser
Remote/Work from Home
position Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Company: Mercor
Location: Singapore / Remote / WFH
Application Method:
👉
Mercor helps global companies find highly skilled remote talent in AI, analytics, engineering, and operations. Through Mercor, candidates get matched to world-class teams and long-term remote roles.
Job DescriptionWe are seeking Customer Service & Support Specialists to assist users, manage inquiries, and deliver an exceptional support experience. Depending on the placement, you may provide email, chat, or voice support for global tech companies.
Responsibilities- Respond to customer inquiries through chat, email, or calls
- Assist users with troubleshooting, account issues, or product navigation
- Maintain accurate records of customer interactions
- Escalate complex issues to relevant departments
- Deliver timely and professional customer support in a remote environment
- Follow workflows, guidelines, and service-quality targets
- Minimum "O" or "N" Level Qualification
- Strong communication skills (verbal & written)
- Ability to handle customer concerns calmly and professionally
- Basic technical troubleshooting skills
- Responsible, reliable, and adaptable
- Ability to work independently from home
Bonus
Skills:
- Experience in customer service, call centers, or support roles
- Knowledge of CRM systems (Zendesk, Freshdesk, Intercom, etc.)
- Familiarity with remote collaboration tools
- Remote roles with reputable global companies
- Stable and long-term job placements
- Competitive pay depending on the company you’re matched with
- Growth opportunities into QA, support operations, or team lead positions
- We welcome any nationalities to apply
Interested candidates MUST apply through the link below to ensure proper routing:
👉 Apply here:
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