Live Chat Moderator – Remote Customer Interaction
Singapore
Listed on 2025-12-27
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Summary
MNC JOBS INFO is seeking a dedicated and customer-focused Live Chat Moderator to support online customer interactions in a fully remote environment. This role is ideal for individuals who enjoy written communication, problem-solving, and delivering excellent customer experiences. As a Live Chat Moderator, you will engage with customers through real-time chat platforms, ensuring timely, accurate, and professional responses while maintaining brand standards and customer satisfaction.
Key Responsibilities- Respond promptly and professionally to customer inquiries via live chat platforms
- Provide accurate information about products, services, policies, and processes
- Moderate live chat conversations to ensure compliance with company guidelines
- Resolve customer issues efficiently, escalating complex matters when required
- Maintain detailed records of customer interactions and resolutions
- Ensure a positive, respectful, and engaging customer experience at all times
- Adhere to quality standards, response time targets, and performance metrics
- Collaborate with internal teams to improve service quality and customer satisfaction
- Excellent written communication skills in English
- Strong typing speed with high accuracy
- Customer-centric mindset with a professional attitude
- Ability to multitask and manage multiple chat conversations simultaneously
- Basic computer literacy and familiarity with online chat tools
- Strong problem-solving and decision-making abilities
- Reliable internet connection and a suitable remote work setup
- Prior experience in live chat support, customer service, or online moderation is preferred
- Entry-level candidates with strong communication skills are encouraged to apply
- Experience working in a remote or virtual environment is an advantage
- Flexible working hours with multiple shift options
- Availability for day, evening, or night shifts depending on business needs
- Part-time and full-time opportunities available
- Knowledge of customer service principles and best practices
- Ability to remain calm and professional in high-pressure situations
- Strong attention to detail and accuracy
- Ability to follow guidelines, scripts, and standard operating procedures
- Willingness to learn new systems and adapt to evolving processes
- Work-from-home convenience with flexible scheduling
- Competitive compensation based on performance and shift selection
- Skill development and training support
- Opportunity to gain experience with global clients and platforms
- Supportive and inclusive remote work culture
At MNC JOBS INFO, we believe in empowering our remote workforce with flexibility, growth opportunities, and a supportive environment. Joining our team means being part of a fast-growing organization that values communication, professionalism, and continuous improvement. This role offers an excellent opportunity to build a long-term remote career while maintaining work-life balance.
How to ApplyInterested candidates are encouraged to apply by submitting their updated resume along with a brief cover note highlighting their communication skills and interest in remote customer interaction roles. Shortlisted applicants will be contacted for an online assessment and interview.
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