Customer Service Representative

Are you a proactive and service-oriented professional who enjoys guiding customers from a first contact to project completion? Do you combine administrative accuracy with ownership of the end-to-end customer experience and thrive on delivering a smooth, high-quality process while supporting sales growth? If so, you are the Customer Service Representative that we are looking for!

As Customer Service Representative, you play a key role in ensuring a smooth and positive customer journey. You proactively contact customers, fully understand their needs, prepare tailor‑made quotations, validate confirmed orders, and remain involved throughout the entire process until projects are successfully completed. You take ownership of the full customer journey, ensuring each interaction is handled professionally and efficiently while supporting the Account Manager in achieving Order Intake and sales targets.

In this role, you maintain continuous communication with customers and internal stakeholders, including Account Managers, Technical Experts, Team Leaders, and Certification Engineers. You coordinate activities, ensure accurate project descriptions and pricing, maintain up-to-date records in the CRM, and contribute to operational market research or communication activities as needed. Your proactive, service-oriented approach ensures that customers feel supported and confident throughout their journey with us.

• Take ownership of the end-to-end customer journey, from enquiry to project completion

• Provide administrative and commercial support to the sales team (quotations, order processing, documentation and customer follow‑up)

• Maintain continuous communication with customers, addressing questions and aligning expectations

• Coordinate with internal stakeholders to ensure smooth execution

• Support achievement of order intake and sales targets, account planning, and relationship management

• Maintain accurate and up‑to‑date information in the CRM system

• Conduct minor market research and operational marketing/communication activities to support the team

• Initiate and contribute to continuous improvement initiatives to enhance customer experience and operational efficiency

• Bachelor’s degree, preferably in a commercial or technical field

• 3‑5 years’ experience in inside sales or customer service, ideally in a technical or service-oriented environment

• Proactive and customer-focused, with a strong sense of ownership over the end-to-end customer journey

• Experience in building sustainable relationships with customers and prospects

• Strong communication skills in English and at least one other language (Dutch preferred)

• Target-driven with excellent interpersonal and coordination skills

• Accurate and detail-oriented in data management, maintaining up-to-date CRM/ERP records

• Experience with Hub Spot and Exact Online is highly desirable

NMi is a quality-driven, technology-focused organisation that puts customers first. You will work alongside committed and motivated colleagues, with the freedom to bring your ideas and initiatives to life. In addition, we provide support for both professional and personal development.

You will receive:

• A competitive salary based on your education and experience

• Annual holiday pay, a thirteenth month paid monthly, and a profit-sharing bonus

• 30 holiday days for full-time employment (with the option to buy or sell days)

• A comprehensive pension plan

• Hybrid working options for a healthy work-life balance

• Reimbursement for travel expenses, home office allowance, health insurance contributions and sports benefits

NMi Group is a leading European company in Advisory, Testing, Inspection, Certification, and Calibration (ATICC), providing important services that ensure our clients’ systems and technologies comply with legal metrology regulations throughout their full lifecycle. With over 500 talented employees across laboratories and offices in the United Kingdom, Benelux, Germany, Denmark and the United States, we serve a global customer base. NMi is growing fast and is working to become the top international platform in the ATICC sector.

Do you think you will be a great fit? We look forward to receiving your application via our website. For any question, you can contact our HR Business Partner, Angela Colgan via email  will be happy to answer your questions and reach out to you after receiving your application. For more information about NMi, please visit our website:(Use the "Apply for this Job" box below)..