German Speaking Customer Service Representative; Remote - R

Customer Service Representative (German Speaker)

Location:

Remote (based in Turkey)

Contract Type:
Full-time

We are looking for motivated and customer-oriented German-speaking Customer Service Representatives to join our team. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience. This is a long‑term, stable role offering career growth, structured training, and a supportive team culture.

• Provide support to customers primarily via inbound calls (emails may be added later).
• Handle inquiries.
• Ensure high-quality service and contribute to customer satisfaction.
• Participate in regular team meetings, coaching sessions, and engagement activities.

• Remote work:
  Work from anywhere in Turkey.
• Salary & Benefits:
  • Net monthly salary of 30,000 TL.
  • Performance bonus of up to 20% (valid until end of 2025).
  • Meal card allowance of 4,500 TL.
  • Private health insurance.
• Career Growth:
  Mentoring, coaching, and promotion opportunities.
• Additional Perks:
  Double pay on official holidays (as per labor law).

• Operating hours:
  Weekdays between 09:00‑23:00 (Summer until 22:00, Winter until 23:00).
• Rotating shifts (examples):
  • 09:00‑18:00
  • 10:00‑19:00
  • 11:00‑20:00
  • 12:00‑21:00
  • 13:00‑22:00
• Split shift: 09:00‑13:00 / 18:00‑23:00 (every 78 weeks, with 2 days off including one weekend day).
• Weekly days off:
  Sunday + 1 variable weekday.

• Duration: 2 weeks (weekdays only).
• Hours:
  
  09:00‑18:00 / 10:00‑19:00.
• Format:
  Online.
• Attendance is mandatory.

• German fluency (C1/C2 level) mandatory.
• Residing in Turkey with eligibility to work from home.
• Good computer literacy and ability to handle digital tools.