Customer Service Representative – Part-Time | LoftSaver Ltd; Hybrid Remote

Company Overview

Loft Saver Ltd is a trusted, family-run business based in Leeds, specialising in energy‑saving home solutions. With a focus on loft insulation, spray foam removal, and ventilation upgrades, Loft Saver helps homeowners reduce energy costs and improve comfort and safety. Known for its honest communication and stress‑free service, the company is expanding its team and looking for a reliable Customer Service Representative to support its growing client base.

Hybrid remote in Leeds LS2
Work‑from‑home flexibility available

Part‑time | Permanent

• Pay:
  From £16,000 per year
• Expected
  
  Hours:
  
  20 hours per week
• Flexitime available

As a Customer Service Representative at Loft Saver, you will be the first point of contact for homeowners seeking advice and support on insulation and energy‑saving services. Your role is to deliver clear, honest communication and guide customers through their options, ensuring they feel supported from initial enquiry through to project completion.

This position is ideal for someone with strong communication skills, attention to detail, and a proactive approach to problem‑solving. You’ll work closely with sales and installation teams to ensure smooth handovers and consistent updates, contributing to the high standard of service Loft Saver is known for.

• Respond promptly to customer enquiries via phone, email, and web forms
• Log customer details and job specifications accurately into the CRM system
• Guide customers through service options including spray foam removal, mineral wool installation, and ventilation upgrades
• Keep customers informed about job progress, installation dates, and next steps
• Handle issues calmly and fairly, balancing customer satisfaction with company standards
• Collaborate with sales and installation teams to ensure seamless communication and handovers
• Collect and report customer feedback to support service improvements

• Strong spoken and written communication skills
• Professional and courteous phone manner
• Accuracy in data entry and record‑keeping
• Ability to explain technical services in plain, accessible language
• Proactive problem‑solving skills with a customer‑first mindset
• Positive attitude and flexibility in a fast‑paced environment
• Familiarity with CRM systems and Microsoft Office is a plus

• Casual dress code
• Company events and team‑building activities
• Discounted or free food during workdays
• Flexitime to support work‑life balance
• Hybrid remote work arrangement

Loft Saver offers more than just a job—it’s a chance to be part of a company that values integrity, teamwork, and customer care. You’ll join a supportive team that’s committed to helping homeowners make informed decisions about their energy use. With flexible hours, a friendly work culture, and opportunities to grow, this is a great role for someone who enjoys meaningful customer interaction and wants to contribute to a mission‑driven business.

To apply , to submit your application
. Be sure to highlight your communication skills, attention to detail, and any relevant experience with home services or CRM systems.