Ticketing Operations & Customer Service Executive; German​/French Speaking Desirable, Not Essential

Ticketing Operations & Customer Service Executive (German/French Speaking Desirable, Not Essential)

Category:
Administration

Organisation:
Tickets for Good

Reports to:

Global Head of Ticketing Operations

Location:

Remote or Hybrid working depending on location. In‑person days in Sheffield twice a week and quarterly full team get‑together. Essential equipment will be made available to allow for working from home.

Hours:

9:30am – 5:30pm or 12:00pm – 8:00pm, five days across a 7‑day week, with regular weekends and bank holidays.

Expected

Start Date:

ASAP depending on notice period.

Salary: £25,000 per annum (FTE).

Tickets for Good is on a mission to make live events more accessible by distributing free and discounted tickets. We believe event attendance provides physical and mental benefits and should be open to all.

• Ensure accurate and efficient event creation.
• Provide first‑rate customer support and boost satisfaction.
• Promote effective communication and collaboration.
• Support company missions and continuous improvement.

• Accurately create and manage events on the platform to ensure a seamless customer experience.
• Serve as the main point of contact for customers across global markets.
• Maintain an organised events pipeline on the CRM and efficient communication channels with other departments.
• Handle event issues and edit information on the platform.
• Maintain accurate records related to event creation and maintenance.
• Respond to customer enquiries and complaints promptly via Zendesk, ensuring positive resolution.
• Promote and engage with company mission, vision and values in all interactions.
• Authorise refunds on the platform.
• Identify and resolve potential customer service issues before they arise.
• Liaise with the Account Management teams for timely query resolution.
• Collect and relay customer feedback for continuous improvement.
• Provide accurate product and service information to customers.
• Participate in team meetings and training sessions.
• Contribute to a culture of trust, respect and inclusivity.
• Support the global team during busy periods (sickness/annual leave cover).
• Perform other duties assigned by the Global Head of Ticketing Operations or senior management.

• Exceptional attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills, written and verbal.
• Excellent organisational skills, capable of managing multiple projects and meeting tight deadlines.
• Ability to work independently and as part of a team.
• Demonstrated confidentiality and discretion.
• German and/or French speaking across written and spoken communications (desirable).
• Experience with Zendesk customer service platform.
• Proficiency in Microsoft Office and Google Suite.
• Familiarity with ticketing platforms and CRM software (plus).

Preferably a bachelor’s degree or equivalent. Minimum 5 GCSEs A‑C including Maths and English.

• Birthday day off in addition to annual leave.
• 25 days annual leave plus bank holidays.
• Hybrid working.
• Access to the Sheffield office and membership benefits (networking, lunches, health workshops).
• Company sick pay and personal leave scheme, plus SSP.
• Regular company socials in Sheffield.

Submit your application via the online form, including a CV and a short cover letter explaining why you’re a great fit: (Use the "Apply for this Job" box below)..

Deadline: 5pm on Friday 2 January 2026.

• Type of contract:
  Full Time
• Hours per week: 37.5