Customer Service Advisor - Nights

Lincolnshire County Council are looking for a Customer Service Advisor to join them in the Services department, working with the "out of hours" team.

The hours are 20 per week. Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday‑Thursday 17:30‑08:00 and Friday to Monday 17:30‑08:00.

You will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. Dealing with calls from professionals (e.g. Police and Health Services), and from members of the public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.

If you enjoy working in a fast‑paced environment, with plenty of variety and the chance to learn new things, then this is the role for you!

To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential.

Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of office and working at home) once you're settled in and fully trained.

The role is 20 hours per week working out of hours, paying £12.76 per hour.