Inbound Sales & Service Advisor | Remote

Inbound Sales & Service Advisor | Remote (UK) | £24,500 per annum

Talent Tent is recruiting Inbound Sales & Service Advisors for a major UK insurance company. This fully remote, full-time role offers structured training, generous bonuses, and clear career progression in a customer-focused environment.

Job Title
:
Inbound Sales & Service Advisor
Company
:
Talent Tent
Location
:
Remote (Nottingham, England, United Kingdom – mainland UK only, outside M25)
Salary
: £24,500 per annum + average monthly bonus of £400–£600
Contract Type
:
Permanent
Hours
:
Full-Time (37.5 hours/week)
Shift Pattern
: 7-day rota, 2 out of every 5 weekends, shifts planned 4–6 weeks in advance (latest shift ends by 8:00 PM)
Start Date
:
November 2025
Equipment Provided
:
Yes

Talent Tent partners with leading UK brands to deliver exceptional recruitment solutions. This role supports a trusted insurance provider offering appliance protection and repair services to millions of customers.

You’ll join one of five inbound customer service and sales teams, assisting callers with appliance insurance, repairs, and account queries. While calls are inbound, you’ll be expected to guide conversations, identify sales opportunities, and meet performance targets.

• Handle inbound calls related to appliance insurance and repairs
• Register new appliances and offer extended protection plans
• Assist with account queries and recommend additional cover
• Support Sky Protect policyholders and brand-specific queries (e.g., Beko)
• Maintain compliance and deliver empathetic, structured service
• Participate in daily team huddles, 1:1 coaching, and ongoing training

• 12+ months experience in customer service or sales (phone-based or targeted role preferred)
• Confidence working to KPIs (call volume, conversion rates, etc.)
• Strong communication skills and a proactive, positive attitude
• Ability to work independently in a remote setting
• Right to work in the UK and based outside the London M25 area
• Quiet home workspace and reliable broadband
• Experience in outbound sales or contact centre environments
• Familiarity with appliance insurance or financial services

• Remote working with full equipment provided
• Monthly bonuses averaging £400–£600+
• 33 days holiday (including bank holidays)
• Health and wellbeing schemes
• Enhanced pension and salary sacrifice options
• Clear progression paths into senior or lateral roles
• Career development within financial services

• Online application (5 mins)
• Video call with Talent Tent (15 mins)
• Online assessment (30 mins)
• Client interview (60 mins)
  Proof of right to work in the UK required

Remote working requires resilience, structure, and self-motivation. If you thrive in a fast‑paced, customer‑focused environment and enjoy being rewarded for your performance, this could be your next big opportunity.

Rolling applications. Early submissions encouraged due to high interest.