Customer Experience Representative; Remote

Customer Experience Representative (Remote)

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As a Customer Experience Representative, you’ll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel‑related inquiries. You’ll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you’ll collaborate with other departments to ensure smooth operations.

The ideal candidate is compassionate, well‑organized, and driven to create meaningful interactions that enhance client trust and loyalty.

Skills:

• Conflict Resolution
• Customer Focus
• Empathy
• Clear Communication
• CRM Tools
• Task Prioritization

Seniority level: Not Applicable

Employment type: Part‑time

Job function: Other

Industries: Travel Arrangements