Technical Customer Service Agent; Remote

Technical Customer Service Agent (Remote Canada)

Base pay range: CA $21.00/hr - CA $23.00/hr

At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights.
And we’re an innovation company accelerating the future of wholesale remarketing.

• Driven Way builders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk‑Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

• Competitive pay
• Medical, dental, and vision benefits (US & Canada) with employer HSA/FSA options
• Immediately vested 401(k)/RRSP with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer‑paid Leap into Service Day to volunteer
• Tuition reimbursement for eligible programs
• Opportunities to grow across a publicly traded global organization
• Internal promotion culture, diverse career paths, and meaningful advancement

Monday‑Friday 7:00 am‑8:00 pm EST;
Saturday 8:00 am‑6:00 pm EST. Agents work 8.5‑hour shifts for a 40‑hour week.

We’re seeking a technical customer service agent with 2+ years of customer service or technical support experience. The role is part of a global team focused on ensuring customer satisfaction and rapid issue resolution. The ideal candidate navigates multiple systems and software to achieve first‑contact resolution.

• Customer‑focused: you understand and meet customer needs.
• Effective communicator: strong verbal and written skills.
• Adaptable: flexible to changing priorities and tech.
• Resolute: drive for first‑contact resolution.
• Technically proficient: handle site navigation, login, and application troubleshooting.

• Handle inbound inquiries and respond accurately.
• Initiate outbound calls to address concerns.
• Work across chat, case, and phone channels.
• Collaborate with cross‑functional teams.
• Assist with technical troubleshooting across platforms.
• Use GDC Salesforce and a Contact Center telephony system to track interactions.
• Manage 60‑100 interactions per day.

• 3+ years of customer service or technical support experience.
• Bachelor’s degree in business or related field (or equivalent experience).
• Proficiency in resolving customer issues and managing expectations.
• Strong organizational and time‑management skills.
• Technical troubleshooting expertise with multiple applications.
• Excellent oral and written communication.
• Experience with Salesforce or similar CRM and contact center telephony systems.
• Technical troubleshooting experience in a SaaS environment.

• CRM tracking experience.
• Automotive industry background.
• Familiarity with our product offerings.

Send your application through our recruiting portal. We look forward to hearing from you!